CivicPlus Support staff is able to help guide users with logging in using the correct email address according to what was submitted on the Access and Waiver Form. CivicPlus Support is able to change your organization's Google Analytics user upon request, in writing.
CivicPlus Support can provide basic data collection troubleshooting to determine if the issue lies with custom development done by CivicPlus or is a standard Google Analytics metric.
CivicPlus Support cannot provide how-to tutorials on a customer-by-customer basis. Your best resource is the extensive Google Analytics Help Center available online. CivicPlus Support cannot set up custom configurations, such as, but not limited to: Reports, dashboards, or settings within your Google Analytics accounts.
Customers should utilize both the Google Analytics Help Center and the CivicPlus Help Centers for Municipal Websites Central and Municipal Websites Evolve for questions on how to best use analytics.
Important Note
Customer Success Managers are available to assist with any questions related to Google Analytics, including setup, configuration, and report creation. Connect with your Customer Success Manager.