CivicSend Analytics Tab

The Analytics tab shows you what happens with the messages you send out to subscribers. The only communication that it includes is a Template-based email displayed in analytics.

Important Note:

At this time, the analytics in CivicSend do not provide individual information, such as who opened the email.

Who can use this feature?

System Administrator | Owner

Instructions

1. Sign in to your site

2. Navigate to Modules and on the Content tab, select CivicSend:

3. Select the Analytics tab:

4. View the Messages tab

   • Subject: Subject of the message sent

   • List(s): List of subscribers the message was sent to

   • Date Sent: Date the message was sent

   • Delivered: Shows if the message was successfully delivered

   • Opened: Shows if the message was opened

     Note:

     Message analytics for open and bounced will update 30 minutes after the message is sent.

   • Not Opened: Shows if the message was not opened

     Note:

     This value is calculated by subtracting the Opened amount from the Delivered amount.

   • Bounced: Shows if the message bounced

     Note:

     Message analytics for open and bounced will update 30 minutes after the message is sent.