The Analytics tab shows you what happens with the messages you send out to subscribers. The only communication that it includes is a Template-based email displayed in analytics.
Important Note:
At this time, the analytics in CivicSend do not provide individual information, such as who opened the email.
Who can use this feature?
System Administrator | Owner
Instructions
Navigate to Modules and on the Content tab, select CivicSend
Select the Analytics tab
View the Messages tab
Subject: Subject of the message sent
List(s): List of subscribers the message was sent to
Date Sent: Date the message was sent
Delivered: Shows if the message was successfully delivered
Opened: Shows if the message was opened
Note: Message analytics for open and bounced will update 30 minutes after the message is sent.
Not Opened: Shows if the message was not opened
Note: This value is calculated by subtracting the Opened amount from the Delivered amount.
Bounced: Shows if the message bounced
Note: Message analytics for open and bounced will update 30 minutes after the message is sent.