Create or Remove Canned Responses (New CRT)

This article will show you how to add or remove Canned Responses in RequestTracker.

Important Note:

All sales after July 1, 2020 will have this new version of the CRT™. If your contract started before this date, please view the information for the original CRT package.

Who can use this feature?

System Administrators | Owners

Instructions

1. Navigate to Modules > Content > RequestTracker

2. Click on the category

3. Click Actions and select Properties

4. Select the Canned Responses tab

5. Fill out the Title and Body of your Canned Response

6. Click Save next to your Canned Response  

7. To remove a Canned Response, click Remove

8. Click Save at the top of the page