Close a Request (New CRT)

This article will show you how to close a request in the new Citizen RequestTracker (CRT).

Important Note:

All sales after July 1, 2020 will have this new version of the CRT™. If your contract started before this date, please view the information for the original CRT package.

Who can use this feature?

System Administrators | Owners | Publishers | Authors

Instructions

1. Navigate to Modules > Content > RequestTracker

2. Select the Request Type that has the request you need to close

3. Click Actions next to the Request you want to close

4. Select Close

5. A pop-up will appear to allow for comments; if desired, add a comment

6. Click Save, even if you do not want to add a comment

7. Reply OK to the pop-up that says Closing a request means no further comments may be added

8. A new pop-up will appear; reply OK or Cancel to the pop-up that asks Do you want to send an email for this action?

   • OK: Sends an email

   • Cancel: Prevents an email from being sent to the submitter and CC Email List