Modify Email Confirmation Details (New CRT)

This article will show you how to modify email details in RequestTracker if you need to update or change information.

Important Note:

All sales after July 1, 2020 will have this new version of CRT™. If your contract started before this date, please view the information on the original CRT package.

Who can use this feature?

System Administrators | Owners

Instructions

1. Sign in to your site.

2. Navigate to Modules, and on the Content tab, select RequestTracker:

   

3. Select a category:

   

4. Click the Actions button for the category:

   

5. Select Properties:

   

6. Click the Email Details tab:

   

7. Modify the email details:

   

   • Subject: Enter the subject line for the confirmation email. The default is Request Confirmation

   • Header: Enter text to display above the request information in the confirmation email

   • Footer: Enter text to display below the request information in the confirmation email

   • Closed Request: A message is sent whenever a request is closed. Enter the message text that should be sent when the request is closed. Limit of 2000 characters

   • Reopened Request: A message is sent whenever a request is reopened. Enter the message text that should be sent when the request is reopened. Limit of 2000 characters

8. Navigate to and click the Save button:

   

   Important Note:

   The body of the message will always be a copy of what the user submitted.