Modify Email Confirmation Details (New CRT)

This article will show you how to modify email details in RequestTracker if you need to update or change information.  

Important Note:

All sales after July 1, 2020 will have this new version of CRT™. If your contract started before this date, please view the information on the original CRT package. Instructions

Who can use this feature?

System Administrators | Owners

Instructions

1. Navigate to Modules > Content > RequestTracker

2. Select the category

3. Click Actions and select Properties

4. Select the Email Details tab

5. Modify email details

   • Subject: Subject of the request; default is Request Confirmation

   • Header: Edit email header

   • Footer: Edit email footer

   • Closed Request: Message that sends when a request closes

   • Reopened Request: Message that sends when a request re-opens

6. Scroll to the top and select Save

Note: The body of the message will always be a copy of what the user submitted.