This article will show you how to find the current banner image size for your site. Each site has a custom design so there is no "one-size-fits-all" for banner sizes. There are a few ways our support team primarily finds this information, and we would like to share these ways with you. If you have any issues or are not able to get these options to work for you, please contact us . There is sometimes an option to have a template sent to you to use for banners/slideshows. For more details on this option, please contact your Client Success Manager. Who can use this feature? System Administrators | Owners Option 1: Original Images One way to determine the size of the banner for your site is to look at the images that our designers uploaded. These files are on the site when you first obtain the site …

Municipal Websites Central allows you to create a unique banner for any department on your site. If you want more information about this feature, please contact your Customer Success Manager. If you do not know who your Customer Success Manager is, contact Support . Important Note: This module may incur an additional cost. Please contact your Customer Success Manager for more information.

You will place a redirect in All Sites when you want the redirect to be active regardless of the domain. Most customers only have their live domain associated with redirects. In that case, this process will instruct it to work on both www and non-www versions of the URL . You will place a redirect in a specific domain when you want the redirect to only be active when someone specifically types in that exact domain into the address bar. Important Note: CivicPlus recommends utilizing All Sites . CivicPlus recommends utilizing the All Sites option of the Redirects module. Resources Redirects Overview Create a Redirect Uniform Resource Locator

A Generic Gateway is a custom setup for a payment processor of your choice. You will choose a software development firm to write the code. You will own and host the code and be responsible for maintenance and upkeep . Once written, CivicPlus staff will assist with the gateway setup in the ePayment module. Resources Contact Support to receive the sample code to be given to your chosen software development firm Generic Gateway Guidelines Document Integrate with the ePayment Module

Provided everything is set up properly, adding users to the Active Directory should add those users to CivicPlus Organizations and assign the user accounts the Group Permissions from the Active Directory. For more information, view the Active Directory and Organizations Sync article .

This article will show you how to add a Calendar Widget to your page and customize how it displays. Important Notes: The Calendar Widget will not display on your page if there are no upcoming Events in the Categories that you want to display in the Widget. Who can use this feature? System Administrator | Owner | Publisher | Author Add a Calendar Widget to a Page Log in to your site and navigate to your desired page Ensure that Live Edit Is On Select the Widgets tab Select Modules Drag and drop the Calendar widget onto your page Fill in Widget options Skin: Select a styling option for your widget Header Text: Text that will appear above the Calendar Option Set: Choose the desired Option Set Note : Typically, only Default is available depending on your website design. Display: Set the number of items to display in your widget Note : If there are …

This article will show you how to archive a page version. When you archive a page version, you only archive the current, published version, not all published and unpublished versions of a page. Important Notes Archiving a page does not mean that you completely delete the page. Instead, you remove it from the site navigation and move it into the Archives section of the Pages module . Publicly Visible archives will still show up in both internal and external searches. To completely remove the page, you will need to hide the versions or delete them from the archives. View more information on Archive Public versus Archive Hidden . In Page Properties , you can configure the Allow Archive Delete option to specify when you will allow an archived page to be deleted. Who can use this feature? System Administrator | Owner | Publisher Instructions Log in to your site and navigate to your desired page …

This article will show you how to delete a Blog subscriber. Who can use this feature? System Administrator | Owner Instructions Sign in to your site Navigate to Modules > Content > Blog Select Choose an Action > Subscribers next to the category Select Delete next to the subscriber you wish to remove Select OK from the prompt to delete

This article will show you how to modify Items in the Agenda Center. Important Note: Items that have already been added to an agenda will first need to be removed from the agenda before they can be modified. Who can use this feature? System Administrator | Owner | Publisher | Author Instructions Sign in to your site Navigate to Modules > Content > Agenda Center Select the category for the item If the item you wish to modify has already been added to an agenda, you will first need to remove the item from the agenda Select the agenda on the Agendas tab Scroll down to the agenda builder and drag and drop the item you wish to modify to the Approved Items section on the right The item should now be removed from the agenda Scroll up and click Save Click Don't Show as Amended on the pop-up Navigate to the Items …

In this article, you'll learn more about the Filters in the History Log module and how to sort your results. Who can use this feature? System Administrator | Owner | Publisher | Author Instructions Sign in to your website solution Navigate to the History Log module: Click the Modules dropdown menu Click the Site Tools tab Select History Log Configure the filters : Start Date : The earliest Date Modified for the search to begin End Date : The most recent Date Modified for the search to end Start Time : The earliest Date Modified time for the search to begin End Time : The most recent Date Modified time for the search to end Content : The module that the item belongs to Actions : The action status performed Archive : The content was archived Approve : The content was approved Create : The content was created Delete : The content was deleted Modify : The content was edited Move : The content was …

This enhancement is a part of the July 20, 2024 release . The following changes were made: Checkbox Removal: The checkbox below the Alt Text field was removed to streamline the interface. Please note that Alt Text is required for accessibility compliance. Date Fields Updated: From Date and To Date directly when adding a new image, like the modification screen. Visibility and Decorative Image Options Alignment: The Visibility and Decorative Image options are now aligned horizontally and positioned below the From and To Date fields for a more intuitive layout. Removal of Additional Option: The "Show Additional Details" option has been removed to simplify the modification screen. Related Articles Add Images

This article will show you how to create a category in Forms . Important Note: It is recommended to use the Form Center for any regular, non-RequestTracker forms. Who can use this feature? System Administrators | Owner Instructions Go to Modules > Content > Forms Click Add Category Fill in the information Category Name: Name of the category you wish to create Show Archives: Will allow the public side to view the archives Permissions: Give individual groups different levels of access to the category you are creating View: If the category is intended to be public, you do not need to worry about having this option checked for each group. If the category is intended to be private, View allows the users to see the category when logged in Author: Allows the users in that group to create forms in this category, but they must Submit them to a Publisher to make them …

When your signature verification certificate used to sign the ADFS SAML response does not match what is in the SAML Administration module of your website, you will receive an error, "Login Failed – Cannot validate SAML token." You can fix this error by updating your Signature Verification Certificate in the SAML Administration module of your website using the following steps. If you need any assistance performing these steps, please contact Support . Who can use this feature? System Administrator Instructions Sign in to your website solution if you have not already Expand the Modules menu , click the Site Tools tab , and select the SAML Administration option Note: Access to the SAML Administration section requires System Administrator permissions. Uncheck the Signature Signing and Verification checkbox Delete the certificate inside the Signature Verification Certificate box so that the field is empty Scroll back up and click the Save Changes button In a new tab …

It is possible to create an iCalendar that will automatically update every two to three hours using an iCalendar Feed. The Web Central calendar was specifically designed for Google and Recreation Management feeds, but can be used with other iCal feeds. Important Notes: Items synced through the iCal feed will not be populated in the backend of the Calendar module. Items can also be manually created within the Calendar Instructions Sign in to your site Navigate to Modules and on the Content tab, select Calendar : Click Add Calendar: Enter the Title for the calendar: In the iCalendar Feed field, paste or type in the iCalendar URL : Complete the remaining fields as needed: Click on a save option : Save Changes: Saves the calendar to be published at a later date Save and Publish: Saves the calendar and publishes it to your site Uniform Resource Locator

This article will show you how to view archived FAQ categories. Who can use this feature? System Administrator | Owner | Publisher | Author Instructions Sign in to your site Navigate to Modules and on the Content tab, select FAQ s Select Show Archived Use the filters to select Only Categories and then select Search View the archived categories Frequently Asked Questions.

This article will show you how to submit a new Request on behalf of a user. Important Note: All sales after July 1, 2020 will have this new version of CRT ™. If your contract started before this date, please view information for the original CRT package . Who can use this feature? System Administrators | Owners | Publishers | Authors Instructions Navigate to Modules > Content > RequestTracker Click Submit Request Select a User Search: Search and select an existing user Create a New User: Create a new user Note: If you create a new user, you must navigate to the User Administration module and unpublish and republish their account, after you submit the Request. If you do not take this action, your new user will not receive a Password Verification email from CivicPlus. Submit Anonymously: Submit the request with no associated user Choose a Request Type ; hover over a request type and click Select …

The following enhancements are a part of this release: Accessibility | List items must not be used to format text Accessibility 1.3.1 | All layout tables make sense when linearized, All data tables contain in Request Tracker Accessibility 1.3.1 | Each label associated with an input element contains text in Document Center Accessibility 3.3.2 Labels or Instructions

When in a Redesign, ensure that you review content and update or delete outdated content. This includes: Pages, particularly Council Member information Documents Module categories (such as Bids, News Flash, Calendar, and Agenda Center) Staff Directory entries You can also utilize this time to review the navigation of your site and reorder pages as needed. We recommend having each Department review its sections. If Department individuals do not have permissions, have them list pages that need to be updated or deleted in the shared document. Resources Add a Global Navigation Item Change Page Menu Text Delete a Document Delete a Page Edit a Page Global Navigation Overview Move a Page Unpublish a Document

CivicPlus has approved the following specific wording for electronic signature portions of online forms built in a CivicPlus module. Electronic Signature Agreement By checking the "I agree" box below, you agree and acknowledge that 1) your application will not be signed in the sense of a traditional paper document, 2) by signing in this alternate manner, you authorize your electronic signature to be valid and binding upon you to the same force and effect as a handwritten signature, and 3) you may still be required to provide a traditional signature at a later date. (checkbox) I agree. Electronic Signature (field for signature with placeholder text: "First M. Last")