Set Default View Preferences and Settings (New CRT)

This article will show you how to change your preferences.

Important Note:

All sales after July 1, 2020 will have this new version of Citizen RequestTracker (CRT™). If your contract started before this date, please view the information for the original CRT package.

Who can use this feature?

System Administrators

Instructions

1. Navigate to Modules > Content > Request Tracker

2. Select the Preferences (gear) icon

3. Set the default preferences

   • Default View Options

     • Sort Requests By: Allows you to choose how the requests will be sorted

     • Display: Allows you to choose which alerts will display

     • Display Types: Allows you to choose if you see published, draft, submitted, or declined requests

     • Display Categories: Allows you to choose which categories will display

     • Results Per Page: Allows you to choose how many results show per page

4. Select Save Changes