Use a Performance Test File to Gather Information (Windows)

If you are experiencing a network-related issue, you may be able to use a Performance Test File to gather more information. This article will show you how to use a Performance Test File on a computer with a Windows operating system.

Important Note:

This process will only work on Windows operating systems.

Instructions

1. Save the PerformanceTest.txt file to your computer's desktop

2. Before you run the program, change the .TXT extension to .bat

   1. Open Notepad on your computer

   2. Navigate to the File menu and select Open...:

   3. Locate and select the PerformanceTest.txt file in File Explorer:

   4. Click the Open button:

   5. Navigate to File and select Save As...:

   6. Select Desktop as the file destination:

   7. Click the Save as type: field and select All Files from the drop-down list:

   8. Click the File name field and change the file name to PerformanceTest.bat:

   9. Click the Save button:

3. Navigate to your computer's desktop

4. Double-click the PerformanceTest.bat shortcut to execute the program:

   Notes:

   • This process may take a few minutes to complete.

   • Once completed, it will produce a results.txt file on your desktop:

5. Attach the results.txt file to your response email