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View Sent Messages & Analytics

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All administrative users have access to view the global Sent Messages listing screen, which contains information for all sent messages for the application. You can view a preview of the email and SMS messages sent, as well as statistics and recipient activity for a message.

Instructions

  1. Sign in to your organization's Notifications Admin site (http://notifications.civicplus.com/[orgname]/admin)

  2. Click the Sent Messages tab The Sent Messages tab in the navigation menu.

  3. View the Message HistoryMessage history screen.

    • Subject: View the subject of the message

    • Lists: The number of subscription lists the message was sent to

    • Date Sent: When the message was sent; you can filter the list to sort by date sent

    • Sender: The sender of the message

  4. To view more information, click on the desired message Message History screen showing a highlighted message.

  5. Navigate through the tabs to view details:

    • Statistics: See the number of emails and SMS messages sent as well as email statistics for bounced or opened emails Statistics showing emails sent and SMS messages with a graph of email performance.

    • Email Activity: View a list of email recipients, the states of the message for the recipients, and the date Email Activity log showing recipients and their email event statuses with timestamps.

      • You can select an event to view the Message Log Details, which include the Sender Name, Subject, From/To emails, and if applicable, the Bounce Type and Diagnostic Code.
        Message Log Details about a new article creation and email bounce details for Civic City.

    • Email Details: View a preview of the email sent Email notification about a newly created article with details and sender information.

    • SMS Activity: View a list of SMS recipients, the states of the message for the recipients, and the date SMS activity report showing delivered and failed messages with recipient numbers and dates.

    • SMS Details: View a preview of the SMS message sent SMS details section showing lists and a new article notification link.