Released Enhancements
Toolbar Quick Links Now Available on D10 Web Open Sites
We’ve introduced a new feature to D10 Web Open sites that enhances navigation and efficiency: Toolbar Quick Links. Once signed in, users will notice a “+” icon in the upper right corner of the interface. This icon remains visible across all pages, providing quick access to frequently used actions.
For example, you can now add an event directly from the Calendar view—no need to navigate back to the Dashboard. This improvement streamlines workflows and makes site interaction more intuitive and efficient.
The CivicPlus Virtual Assistant is Here
We’re excited to announce the rollout of our new CivicPlus Virtual Assistant, designed to elevate your support experience with smarter, faster, and more personalized help, right inside the D10 Web Open solution you use every day.
What’s New?
Context-Aware In-Product Support: Seamlessly integrated into Web Open, the assistant provides real-time, relevant help based on the context of your conversation.
Smarter Self-Service: Instantly access AI-curated knowledge articles from our newly enhanced Help Centers, submit support tickets, or initiate live chat; all from one place.
Effortless Navigation & Escalation: If your issue requires human assistance, the assistant can transfer you to a live agent or open a support case in Salesforce Service Cloud, logging all details and transcripts automatically.
Transparent & Compliant: The assistant clearly identifies itself as a virtual bot and complies with data transparency standards, ensuring users know they’re interacting with AI.