Released Enhancements

Option to Exclude the Redaction Log for Single-Document RapidReview Exports

When finalizing/exporting a single document in RapidReview, users can choose to exclude the redaction log when it’s not needed.

The 'Attach redaction log to finalized document' checkbox on the Finalize Redactions pop-up.

Stripping Document Metadata

Agency staff can remove embedded document metadata from documents to support more secure redaction workflows and reduce formatting issues tied to hidden metadata.

Note:
Some jurisdictions treat document metadata as part of the official record and require its retention for legal or other purposes. You must ensure this feature complies with all applicable laws, regulations, and policies before use.

Updated Document Search Defaults to Only Search the Document and Not Annotations or Comments

When searching within a document, the search experience defaults to “Search in Document,” helping users quickly find text inside the document without wasting extra time playing with filters.

Updated Invite Email Copy for CivicPlus Single Sign-On

Invitation emails now include clearer, customer-friendly instructions for CivicPlus Single Sign-On sign-in and sign-up, including the 24-hour link validity.

Embargo Processing Now Runs Hourly

Embargo processing now runs hourly, reducing delays between an embargo configuration and when it takes effect in the system.

Internal Enhancements

Note:
This information is internal only, do not share outside of CivicPlus.

Added the Ability to Change the Business Hours

Customers can now determine their own cutoff for business hours.

Clear Landing Page for Invalid Portal Links (Lost Requesters)

When requesters land on an invalid portal link, they are redirected to a landing page that explains what happened and guides them to the correct destination.

Pilot Portal: Expanded Admin Dashboard Access

In the pilot environment, all users can access the admin dashboard to support broader testing and validation.

Manually Deploy the Support Banner After Configuration

Internal teams can manually deploy a support banner, enabling more controlled rollout and verification.

Backend Schema Updates for Custom Intake Forms

Backend database and feature-flag updates were added to support custom intake forms (no direct customer-facing change unless the feature is enabled).

Search Internal Tools Users by CivicPlus UID

Internal support tooling can search for users by CivicPlus Unique Identifier (UID), speeding up internal lookups during support investigations.

Store SSO User ID in Internal Tools

Internal support tooling stores and displays the {{variable.Single Sign-On}} user {{glossary.ID}} to help teams locate and troubleshoot user accounts more efficiently.

Disable Email Editing for CivicPlus SSO Accounts

For accounts using {{variable.Single Sign-On}}, the email address is managed by {{glossary.SSO}} and can no longer be edited directly in {{variable.NextRequest}}.

Support Storage Limits Up to 20 TB

{{variable.NextRequest}} now supports storage limits up to 20 {{glossary.TB}}, enabling agencies with larger storage needs to remain within supported limits.

Resolved Problem Tickets

Note:
This information can only be viewed by CivicPlus staff but can be shared with customers, as needed.

10331: Folder creation, along with free-standing document upload, sometimes fails
- Expected Functionality: Resolved an issue where creating a folder during a free-standing document upload could intermittently fail.
10408: Running batch redaction on an "original" document restores all draft redaction
- Expected Functionality: Resolved an issue where running batch redaction on an “original” document could unexpectedly restore draft redactions.
10449: Scrolling in the RapidReview documents list does not trigger loading more documents
- Expected Functionality: Resolved an issue where scrolling in the RapidReview documents list did not reliably load additional documents.
10460: "Redacted" tag missing after redacting in standard redaction
- Expected Functionality: Resolved an issue where the “Redacted” tag could be missing after completing a standard redaction.
10516: Invoice Line Items round down to $0
- Expected Functionality: Resolved an issue where invoice line items could incorrectly round down to $0 in certain scenarios.
10576: Tasks list loads completed tasks when filtered out
- Expected Functionality: Resolved an issue where the Tasks list could load a completed task even when the current filter excluded completed tasks.
10616: Inconsistency between component bullet and number formatting
- Expected Functionality: Resolved inconsistencies in bullet and numbered list formatting within the user interface.
10636: Most panels on portal settings are too narrow
- Expected Functionality: Resolved an issue where portal settings panels were too narrow for the available screen width.
10640: Batch {{glossary.PDF}} Flattening does not update documents if any job fails
- Expected Functionality: Resolved an issue where batch PDF flattening did not update documents if any job in the batch failed.
10652: Symbols appear in PDFs generated from {{glossary.EML}} files
- Expected Functionality: Resolved an issue where special characters could appear incorrectly in PDFs generated from EML files.
10679: Rich text editor ordered list indentation style issues
- Expected Functionality: Resolved ordered-list indentation styling issues in the rich text editor.
10719: PrizmDoc viewer sometimes fails to render on the document show page and standard redaction
- Expected Functionality: Resolved intermittent rendering failures where the document viewer could fail to load on the document page and in standard redaction.
10768: Slow IndexRecords jobs are delaying requests showing on the all requests page
- Expected Functionality: Resolved an issue where slow IndexRecords jobs could delay requests appearing on the All Requests page.
10903: Redaction Metadata Stripping (during finalization), Removing the Burned Redaction Counter
- Expected Functionality: Resolved an issue where metadata stripping during finalization could remove the burned redaction counter/notice from the document.
10905 ({{glossary.NR}}-146): Symbols appear in {{glossary.HTML}} files extracted from EML files.
- Expected Functionality: Resolved an issue where special characters could appear incorrectly in HTML files extracted from EML files.
7588: Documents visibility/state can be set to NULL, causing no documents to show on the request
- Expected Functionality: Resolved an issue where document visibility/state could be set to NULL, causing documents not to appear on the request.
9272 (NR-4963): Paying invoice <$0.50 with Stripe fails with no error message
- Expected Functionality: Resolved an issue where paying invoices under $0.50 using Stripe could fail without a clear error message; users now receive clearer guidance when Stripe minimums apply.
4963: Allow invoices under $0.50 to be created for accounts with Stripe
- Expected Functionality: Now invoices can be created, but requesters will not get payment prompts, with instructions for the agency to tell the requester to pay offline.
120: Chatbot blocks message check box in mobile view for agency users
- Expected Functionality: Resolved an issue on mobile where the support chatbot overlay could block the message checkbox for agency users.

Internal Resolved Problem Tickets

Note:
This information is internal only, do not share outside of CivicPlus.

114: San Diego-Incorrect Start Date Calculation for Requests Submitted After 5 p.m. Friday
- Expected Functionality: Resolved a customer-specific issue where start date calculations after business hours did not apply the correct business-day rollover rules.
125: Unable to delete other users' redactions
- Expected Functionality: Resolved an issue where authorized admins could not delete redactions created by other users when administrative cleanup was required.
4950: Removing metadata during finalization creates an extra document
- Expected Functionality: Resolved an issue where stripping metadata during finalization could create an extra document; finalization now produces only the intended output.
4954: 100 document upload limit can be circumvented on the make request page
- Expected Functionality: Resolved an issue where the 100-document upload limit could be bypassed, allowing more documents than intended to be submitted in a single upload.
2219: Bulk uploads do not tell the admin user what row failed
- Expected Functionality: Resolved an issue where bulk upload errors did not clearly identify which row failed, making it harder for admins to correct the upload.
10925 (NR-121): Help links for Requesters are linking to the old help center instead of the new help center.
- Expected Functionality: Resolved an issue where requester help links directed users to an outdated Help Center instead of the current Help Center.
10691: Requests received after business hours do not roll over to the following valid day
- Expected Functionality: Resolved an issue where requests received after business hours did not roll over to the next valid business day for date-based calculations.

February 5, 2026 Release Notes

Released Enhancements

Uploads Routed Through Dedicated Domain