This article covers how to edit the account details for a requester or change the requester for a request.
Update Requester Information
Who can use this feature?
Admins
Sign in to your account
Navigate to the Admin header and click Users in the drop-down
Toggle on the Show Requesters and Show Deactivated Users options
Use the Search by Name/Email box to search for the requester's name or email address currently associated with the account
Note:
The list of users will update once the name or email address is entered into the search bar.
Click the Edit User button (pencil) next to the user you want to edit
Update the requester's Account Details
Name: The requester's preferred display name.
Email: The requester's preferred email address for contact.
Note:
This is a required field, indicated by the asterisk next to the field's title.
Title: Any personal titles the requester may have. Some common examples of titles are Doctor (Dr.), Esquire (Esq.), or Professor.
Address: The requester's mailing (or street) address.
City: The city in which the requester resides.
State: The state in which the requester resides.
Zip Code: The postal code in which the requester resides.
Phone Number: The requester's preferred number for contact.
Company: The company that the requester works for or represents.
Role: The level of permissions that the requester is granted.
Admin: The admin can see and take actions in all parts of the application, including the Admin Panels which configure users, departments, and other account settings.
Department Admin: Can perform all admin activities, but are restricted to their own department(s). Department Admin cannot change general account settings.
Publisher: Publishers can see and undertake actions related to a request including external communications and document management. Publishers cannot access the Admin Panels.
Staff: Staff can see all requests, but can only take actions that are directed internally, such as they can post a private message to other staff and upload an internal document. Staff cannot access the Admin Panels.
Guest: Guests can only see publicly accessible documents and notifications. All requesters who enter an email are given a Guest account.
Click the Save button, in the lower left-hand corner of the Account Details section
Change the Requester for a Request
Who can use this feature
Admins | Department Admins | Publisher
Select the pencil icon next to the Requester
If the requester has a registered email:
Search for and select the requester and click the Change Requester button
If the requester does not have a registered email:
Click the Create a new requester account link below the search requester field
Fill out the required user information to create a new guest account
Click the Save button
Navigate back to the request and select the new user from the requester drop-down
