Depending on local law, requesters may need to pay for the time a staff member spent finding the documents. The Log Hours function is an easy way to keep track of the time used so that the requester can pay accordingly.
You can view the total number of hours logged for a request at the bottom of the Staff section on the request page. You will also see the total cost of the request if your agency has the CivicPlus Payments module and has entered an hourly rate for staff members.
Review the Download a Users Report article for more information. The article shows how to view the total number of hours worked by individual staff members.
Log Hours Spent on a Request
Who can use this feature?
Admins | Publishers | Staff (Can only log their hours)
Sign in to your account
Open the request you want to log hours for:
Click the Add staff time (clock) icon:
Select the Staff member from the drop-down menu:
Note:
Staff can only log hours for themselves.
Select the Department the time counts towards, if applicable:
Enter the Hours and Minutes spent:
Add a Description of how the time was spent:
Click Save:
Edit Logged Hours
Who can use this feature?
Admins
Sign in to your account
Open the request you want to edit the logged hours for:
Click the Edit (pencil) icon next to the Staff time entry you wish to edit:
Update the information as needed:
Staff Member: The name of the employee
Department: The team the staff member belongs to
Hours: The number of hours spent on the request
Minutes: The number of minutes spent on the request
Description: The work the staff member did during this time
Click Save:
Delete Logged Hours
Who can use this feature?
Admins
Sign in to your account
Open the request that you want to edit the logged hours for:
Click the Delete (trashcan) icon next to the Staff time entry you wish to remove:
Click Delete on the pop-up that says You are about to remove staff time logged for this user. This action cannot be undone. Do you wish to continue?:
