Depending on local law, requesters may need to pay for the time a staff member spent finding the documents. The Log Hours function is an easy way to keep track of the time used so that the requester can pay accordingly.
You can view the total number of hours logged for a request at the bottom of the Staff section on the request page. You will also see the total cost of the request if your agency has the Payments module and entered an hourly rate for staff members.
Review the Download a Users Report article for more information. The article shows how to view the total number of hours worked by individual staff members.
Log Hours Spent on a Request
Who can use this feature?
Admins | Publishers | Staff (Can only log their hours)
Sign in to your account
Open the request you want to log hours for
Click the Add staff time (clock) icon
Select the Staff member from the dropdown menu
Note:
Staff can only log hours for themselves.
Select the Department the time counts towards, if applicable
Enter the Hours and Minutes spent
Add a Description of how the time was spent
Click Save
Edit Logged Hours
Who can use this feature?
Admins
Sign in to your account
Navigate to the request that you want to edit the logged hours for
Click the Edit (pencil) icon next to the Staff time entry you wish to edit
Update the information as needed
Click Save
Delete Logged Hours
Who can use this feature?
Admins
Sign in to your account
Navigate to the request that you want to edit the logged hours for
Click the Delete (trashcan) icon next to the Staff time entry you wish to remove
Click Ok on the pop-up that says You are about to remove staff time logged for this user. This action cannot be undone. Do you wish to continue?
