We are currently experiencing intermittent issues with our Help Centers. There may be periods of time when it is unavailable or functionality is limited. We are working to resolve this as soon as possible.

November 4, 2024 Release Notes and Enhancements

Prev Next

Released Enhancements

Changed Email Subject for New Public Records Requests from "Opened" to "Submitted

We've updated the email subject line to "Submitted" for new public records requests. This provides clearer communication about the status of submissions. Requesters will now see "Your {agency name} public records request #{request ID} has been submitted successfully" as the subject line, aligning with the email's body content. This change helps eliminate confusion about when the 7-day response period begins and ensures transparency.

Before the change:

Previous email subject line with the term 'opened' used for new requests.

After the change:

New email subject line with the term 'submitted' used for new requests.

Related Articles