The Template Use Report shows how message templates are used across your requests. Use it to identify which templates are used most often and determine which types of requests typically require specific responses.
Important Note
The Template Use Report includes internal and external message templates, including templates used when releasing documents. It does not include closure or invoicing templates.
Instructions
Sign in to your account
Navigate to Settings (gear icon) and click Reports in the dropdown:
Click the Template Use button:
Select All time or Custom dates to choose the reporting period:
Note:
If you select Custom dates, enter the desired start and end dates in the fields that appear:
Click Generate to create the report:
The report will download to your device