Admins can download a report containing information about all of your users. This includes how much time they have logged responding to requests. The user data will be exported as a spreadsheet file (.xlxs) which you can open in Excel and use for internal metrics and other analyses.
Currently, the default is to export the complete list of all active users (including requesters). You also have the option to include deactivated users as well if you wish.
Who can use this feature?
Admins
Instructions
Sign in to your account
Navigate to the Settings header and click Reports in the drop-down
Click the Users List button
Choose if you'd like to set a Custom date range or set for All Time
Select which user Roles you'd like included
(Optional) Check to Include Deactivated users in your report
Click the Generate button
