This article will show you how to assign Permissions and Access Groups to individual users.
Important Notes:
Do not add users to multiple different access groups. This will cause issues when the system is trying to determine what a user has access to.
Make sure the user has a valid email address listed on their account.
Instructions
Search and select a user
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Click the Edit User tool (pencil icon)
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Select assign User Type and User Access

User Type: Select Internal User/Staff Member or Public User
User Access: If you selected Internal User/Staff Member, choose an Access Group from the drop-down
Note:
Do not add users to multiple different access groups. Make sure that you create your desired Access Groups.
Click the Save User button
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