Convert a Child Account to Full Account

There is a limit of one login set of credentials by account. The primary user is responsible for managing the household and additional account members. If a user is now requesting to have their own login information, they can be split off from the parent account and given ownership of their own account. This is typically done when a child turns 18 and would like to manage their own account or when a household divorce happens and the account needs to be split in Recreation Management too.

Instructions

1. Search for and select a user

2. On the user's child account select Convert to Full Account

3. Enter the New Email to create a regular user profile

   Note: Customers using Single Sign-On will only have a New Email field available. Organizations that are not using SSO will also see a Password field.Leaving the Password empty will keep the same password as the parent account.

4. Select Confirm to save a new account member

   Note: Clicking confirm will split the new profile off as a separate account that is searchable in Recreation Management. The user will also receive an email to the address entered with a link to validate their email and set their password.