Gate Kicker Setup

This article will show you how to configure and install a Gate Kicker device.

Important Notes:

• The Gate Kicker Integration is not currently a service CivicPlus provides, nor is it supported by our technical teams. However, CivicPlus customers may independently follow the instructions on this page to configure their Gate Kicker devices. CivicPlus customers have had mixed success depending on their unique entry point configuration or configurations in the field. CivicPlus recommends customers consult with their dedicated IT departments for assistance during setup

• Successful check-ins to the configured membership packages will trigger the Gate Kicker that is connected to the computer performing check-ins. Gate Kicker is only configurable with the Check-In a Membership Card option located in the upper right of the page and not within the Activities module

• The Gate Kicker device is needed for this installation in addition to gate turnstiles

• The Gate Kicker Integration is required to be tied directly to the workstation and facility point-of-entry that a member is scanning into due to the software’s timeout feature. Recreation Management must be active to allow for scan-ins and gates to open

• Daisy-chaining, use of API, or supplemental hardware use from the primary workstation to a different point of entry is not supported with Gate Kicker

• When patrons are scanning into a facility to initiate Gate Kicker entry, it will not conflict with any other Recreation Management processes as long as the staff has their cursor in the scan field (for the system to ‘catch’ the scan) or utilizes the instant scan functionality

Alternatives

Axess is an alternative that offers an API and a wider range of technological configurations. This is a CivicPlus-supported integration and therefore comes with an additional fee. Axess' expertise in this area has allowed for a successful outcome with many CivicPlus customers. Please work with your CivicPlus contact if you're interested in this service.

Instructions

1. Plug the Gate Kicker device into the computer that you will use for check-ins

   Notes:

   • You must purchase the Gate Kicker device directly from the manufacturer.

   • CivicPlus currently supports version 1.0 and version 1.5 of the Gate Kicker device.

2. Download and install the Recreation Management Tray Application

3. Make sure the Recreation Management Tray Application is running

4. Sign in to your Recreation Management site

5. Navigate to the Organization Options configuration:

   1. Expand the Configuration options

   2. Click Organization

   3. Click Organization Options

6. Locate or search for Gate Kicker and update the settings:

   • Gate Kicker Enabled for Check-ins: Select Yes

   • Gate Kicker COM Port: Key in the appropriate COM port

     Note:

     If the COM port is unknown, you can use your computer's “Device Manager” to identify the COM port at which Gate Kicker is located.

   • Gate Kicker Time (in seconds): This setting allows you to set how long it will unlock the door

     Note:

     The recommended value is 10 seconds.

7. Click the Send to Gate Kicker Device button:

   Note:

   If you did not receive a verification message, please verify that the Recreation Management Tray App is running. Consult the Recreation Management Tray App log to confirm communication.

8. Click the Save Settings button:

9. Navigate to the Activity List:

   1. Expand the Activities menu

   2. Click Activity List

10. Expand the Activity you wish to edit:

11. Click the Edit Session (pencil) button:

12. Select the Advanced tab:

13. In the Membership Settings section, enable the Trigger Gate Kicker checkbox:

14. Click the Save Session button:

15. You will now be able to see Gate Kicker-related options in the Check-In drop-down menu:

    • Open Gatekicker: Allows a manual open option for staff

    • Reset Gatekicker: Allows a staff member to reset the device