Indicate a Bad Payment

When you have a bounced or bad check, or a user reports a transaction as fraud to their bank, you should use Bad Payment Reversals. In those cases, the credit card company takes the money out of your Merchant Account, so this is how we put the balance back into the cardholder's account and recover those funds.

Important Note:

ACH transactions will always show as successful in Recreation Management, regardless of whether the payment was received or not. Please check your gateway provider to verify if an ACH payment was received. If it was not received, follow the steps below to indicate a bad payment in Recreation Management.

Instructions

1. Log in to Recreation Management

2. Ensure you are on the Accounts tab

3. Search for and select the desired user account

4. Select Indicate Bad Payment under Account Actions

5. Select the Transaction with the bad payment

   Note: Select the Transaction number to open the receipts from this screen.

6. Fill in the additional Bad Payment fields

   • Transaction Date: Indicates the date that the reversal is in effect; you can backdate this or date it for today. This will be the date on the receipt

   • Additional Bad Payment Charge: Adds an additional fee onto this transaction (such as an NSF fee or a Chargeback fee)

   • Apply Flag to Account: Apply a flag to the account

     Note:

     Flags can be used to suspend access to membership check-ins or new registrations (will not prevent facility reservations). View our Account Flags article for more information.

   • Note For Reversal: Add notes about the reversal for documentation

7. Select the Continue button

8. Review and select Submit button

9. A Bad Payment Reversal Receipt will appear

   • Receipt:

     • Email: Send the receipt over email

     • Print: Print from the computer

     • Thermal: Print on receipt paper

   • Permit:

     • Email: Send the permit over email

     • Print: Print from the computer

       Note:

       The Permit is only visible if a bad payment is associated with a permit