The Merchant Log reflects activity between Recreation Management and your Payment Gateway and is not meant to be a direct representation of transaction totals. It may show multiple entries for one transaction (example: declines) or multi-stage card processing (example: pre-authorizations), followed by submittal for settlement.
If you filter out declines, the declined charges will not tally into viewable totals. If you do not filter out declines, they will tally into viewable totals.
Typically, the Merchant Log is a tool to investigate why a charge was declined or investigate payment processing discrepancies.
Important Note
ACH transactions will always show as successful in Recreation Management regardless of whether the payment was received or not. Please check your gateway provider to verify if an ACH payment was received. If it was not received, Indicate a Bad Payment in Recreation Management.
Instructions
Log in to Recreation Management
Navigate to Reports:
Select Transaction Reports:
Locate and select Merchant Log:
Apply filters to the report:
From and To: Create a timeframe/time range
Filters: Select Approved or Declined:
Fields: Choose which Merchant Log Fields and/or Transaction Fields to include:
Click Refresh to update the report:
View report:
