This article will show you how to submit upcoming registration information to Support. This form should be used for registrations that are expected to be larger than normal to inform the Recreation Management Support team of the estimated increase in user traffic. For example, if you expect 1,000+ citizens to sign up for a softball registration over a couple of days.
Important Note:
If you are using Authorize.net and CivicPlus Payments, you will also need to update your transaction velocity filters in addition to contacting Recreation Management Support.
Instructions
Navigate to the Recreation Management support form
Add a Summary for the request
Select Notice of Upcoming Registration from the Type of Request drop-down
Fill out the following information on the form
Anticipated Peak Registration date/time: Specific date/time you expect people to register for this event.
Estimated Number of Registrants: Add the estimated registrant volume
Business Impact: Choose High from the drop-down
Description: Include additional information for the event, such as the Organization and Location
Attachments: Upload any relevant attachments
Click Submit
After the ticket has been submitted, Support will respond to the ticket, acknowledging the information has been captured and will be monitored on the date of the registration
Note: Please allow a minimum of 2 business days of advance notice of upcoming registrations