Important Note:
Legacy ArcGIS Connector (v2) | The legacy ArcGIS Connector (v2) feature layer was available through August 31, 2026. After that date, assume the legacy v2 layer no longer receives SeeClickFix 311 CRM updates, and do not use it for ongoing maps, dashboards, reports, exports, or automations. If you are using the current ArcGIS Connector, no action is required. If you are unsure which one you are using, contact Support.
The SeeClickFix 311 CRM ArcGIS Online Integration, called “ArcGIS Connector” in the product, offers a one-way integration of your SeeClickFix 311 CRM data into ArcGIS Online. Automatically sync your SeeClickFix 311 CRM request data with ArcGIS to:
Eliminate the need to manually export and import a CSV and allow data to be updated automatically.
Use familiar ArcGIS analytic tools to measure and report on SeeClickFix 311 CRM service request data.
Query SeeClickFix 311 CRM service request data in relation to existing spatial data in ArcGIS, including asset and demographic data.
Leverage your organization's existing investment in Esri products.
Most simply, this integration syncs a copy of all SeeClickFix 311 CRM Requests to ArcGIS Online. This is done through a feature service that provides layers that the organization can dynamically pull into its ArcGIS Online system. The data in the feature service will be provided in real time.
The primary use cases for this integration include:
Utilizing the SeeClickFix 311 CRM data to analyze their data within their ArcGIS Online Dashboard. A SeeClickFix 311 CRM customer organization can view the data on their maps and create reports from it.
Creating a public data set available through their ESRI Data Portal for transparency. If this is the case, then SeeClickFix 311 CRM will work with the customer organization to set up a feature service that is specifically for public sharing (removes private data).
Implementation Process
If your organization has already purchased the integration and wants to get started with configuration, contact your Implementation Consultant or submit a request to Support.
You will need to provide your ArcGIS Online Username. The SeeClickFix 311 CRM team will then create a group for your organization on the SeeClickFix 311 CRM ArcGIS Online organization and invite you to that group, which will enable them to see the layer with the request data.
If your organization has not yet purchased the integration, contact your Customer Success Manager or submit a request to Support.
Need Help?
View answers to questions frequently asked by users or contact Support if you have additional questions.
Frequently Asked Questions
Can this be used with Enterprise ArcGIS servers versus the cloud?
This is for ArcGIS Online only.
Any rate limits to use this?
This is a standard ArcGIS Online-hosted feature service.
What does an organization need to do to implement this integration? Will it use any credits from our ESRI account?
To implement the integration, the customer will need to provide their ArcGIS Online Username. The SeeClickFix 311 CRM team will then create a group for the organization on the ArcGIS Online organization and invite them to that group, which will enable them to see the layers with the request data. The integration won’t assume any of the organization’s credits. The feature service is hosted by ESRI ArcGIS Online.
What attributes all come with the feature service?
The following is the list of fields available in the ArcGIS Connector:
Acknowledged At
Address
Agency
Agency ID
Assignee
Category
Category ID
Closed At
Comments Count
Created At
Description
Due At
Geographies
ID
Image
Moderated?
Organization
Organization ID
Private
Questions & Answers
Reopened At
Reporter Email
Reporter Name
SLA Expires At
Source
Status
Summary
URL
Is the data allowed to be shared with the public?
Yes, the feature service can be set to provide a public layer containing public request attributes that excludes private requests and requester information. A separate feature service can be set up to include private information. SeeClickFix 311 CRM can provide a layer for public sharing and a layer with private requests for internal use.
In what ways will you continue to improve this integration?
We are continually working with customers to learn their needs in how they want to use the data within ArcGIS Online and to improve the Connector. For specific needs or use cases, please add a feature request.
Will we have the ability to create hosted feature layer views from this feature service?
SeeClickFix 311 CRM creates the view for the customer organization from the source layer. However, there are additional options we can pursue if this is set up as a data collaboration. The implementation can vary.
Will we have the ability to edit the data in this feature service?
No, this is a read-only feature service and is not intended for managing requests in ArcGIS. To work requests in ArcGIS with two-way updates, see the ArcGIS Field Maps Integration article.
Do the public and private feature services have the same list of available fields?
No, we create a public feature service that removes fields that have the potential for personally identifiable information and hides any categories marked as private.