Close an Issue

You can close an Issue on SeeClickFix 311 CRM, and this is an action that signifies that the issue is resolved. This guide shows how to close a report on any device.

Anyone can close an issue as long as...

• The issue is not in the “Acknowledged” state.

• You enter a comment explaining why you are closing the issue. On Android, a comment is made automatically for you.

Closing an Issue on the Web Platform

1. Sign In to SeeClickFix 311 CRM

2. Select the Request you want to close
   

3. Add a Comment to explain the reasoning for closing the issue
   

4. Click the Change Status dropdown menu
   

5. Click Close request
   

6. Click the Comment button
   

Closing an Issue on the SeeClickFix 311 CRM Android App

Don't have the Android app? Download the Android App!

1. Log in to your account

   1. Tap the three dots in the top right-hand corner

   2. Click Login.

2. Select the issue you want to close

3. Tap Change Status

4. Select Close

5. The issue will be closed, and an automatic comment will be added

Closing an Issue on the SeeClickFix 311 CRM iOS App

Don't have the iOS app? Download the iOS App!

1. Log in to your account

   1. Tap on the Profile tab

   2. Tap Login

2. Select the issue you want to close

3. Tap Change Status

4. Select Close

5. Enter a Comment explaining why you are closing the issue in the field

6. Tap on the send icon to send the comment and close the issue