You can create recurring data exports to have a CSV spreadsheet of requests created in your city or town emailed to one or more members of your organization.
Important Note
Only Owner-level users have the ability to create, view, and edit a recurring data export.
Instructions
Sign in to your site if you have not done so already
Navigate to the Profile menu, then select Manage Organization:
Click Recurring Data Exports:
Select Schedule a data export:
Fill out the New Recurring Data Export fields:
Title: Give the report a descriptive Title
Email Frequency: Choose Daily, Weekly, or Monthly
Recipients: List the email address you would like the reports to route to
Note:
For multiple addresses, add each email address separated by commas without spaces.
Time Range: The time range is based on when requests are created
For reports of requests created within the past 24 hours, set the slider to show '1 day' to 'Now'
For reports of requests created over the past month, set the slider to show '30 days' to 'Now'
Current Request Status: Select a status to help define reports that target status changes over time
Request Category: Selecting a Request Category will help when creating a Data Export for managers of specific categories
SLA % Expired: Choose a percentage from the dropdown
Search Terms: Performs a keyword search on the Title and Description requests fields
Example: Configure the report of all open graffiti requests by marking the checkbox next to open and selecting the "graffiti" request category from your "Agency/Request Category" drop-down
Time Zone: Choose the time zone for the data presentation
Click Update to complete your report configuration:
