Need Help?
SeeClickFix 311 CRM issue reporting requires an accurate location when you are completing a report. As the reporter of an issue, it's your responsibility to locate your issue correctly. The following are some tips on how to make sure you get the right place; if the tips do not answer your question, please reach out to our Support team.
Tips
How accurate is a GPS?
Full Question: How accurate is a GPS when it comes to finding my exact location?
Answer: A GPS locates you approximately. It can locate your exact position on the Earth with an accuracy of up to 100 meters or about 330 feet. After asking our system to locate you for your issue report, your location is an approximation. You should fine-tune the address of your location after using location services.
The address used on a report is wrong; can I edit the report?
Full Question: The address used on a report is wrong, but I've already submitted it. Can I edit the report?
Answer: No, we have removed the ability to edit posted content.
How do I turn off location when reporting?
Full Question: I don't want SeeClickFix311 CRM to find my location when reporting. How do I turn it off?
Answer: When our app is downloaded onto a phone or our website is used, we ask if we can use your device's ability to locate your location using GPS. You can turn off our ability to use your device's GPS by using your device's setting. Here's a list of articles for each device and platform:
Why is the system taking so long to find my location?
"Give it a second, it's going to space!"
Global positioning systems are an incredible, advanced technology that uses an open protocol that allows everyone to use for free! It's amazing! What's truly amazing is that GPS works with the assistance of satellites in space. So, just remember, if our system seems to be taking a second to find your location, just remember you're talking to a machine in space.