May 27, 2025 SCF Integrations Release Notes

Release Timeline

The change has been released on the sandbox (INT) environment for all Cityworks integrated customers. The release date for the product is pending. It will be added as a comment to this article when confirmed. If your organization would like this released immediately on production, please submit a support ticket.

Released Enhancements

Cityworks AMS Integration: Updated User Contact Information

The SeeClickFix 311 CRM integration with Cityworks AMS (Asset Management System) has been updated to support caller contact information by default, without the need for custom fields (questions). This simplifies the configuration experience for customers, who previously would need to configure custom fields per request category.

A submitted request with the previously added custom fields for requester information crossed out.

In addition, this provides a more streamlined request submission experience for public users, who were previously prompted to enter these contact fields from scratch.

Default Field Mapping

The new default field mapping is as follows:

SeeClickFix 311 CRM User	Cityworks Caller
First Name	First Name
Last Name	Last Name
Phone	Other Phone
Email	Email

Caller Fields

Additional Cityworks caller fields (such as Address) are still supported by custom fields (request category questions).

The General Preferences screen with fields for email, first and last name, phone number, and public display name.

The Cityworks screen with multiple caller information fields like address, district, and many more.