SeeClickFix 311 CRM provides a hosted integration with the CivicPlus Community Development Code Enforcement Complaint module. This enables residents to submit all requests through SeeClickFix 311 CRM, with the request details automatically forwarded to Community Development's Code Enforcement software. This then allows both systems to communicate with each other, keeping residents informed about the latest updates.
This integration requires the Community Development Asset-Property-Parcel feature and SeeClickFix 311 CRM to be configured with the same source parcel data using a public ArcGIS feature layer (such as a REST endpoint).
Features
Syncing Categories
Complaint Types from Community Development are automatically synced with SeeClickFix 311 CRM to create the correct request categories for residents to utilize to enter a request.
Within the Community Development system, the Complaint Type needs to be configured to "show in portal" to create the category in SeeClickFix 311 CRM.
There is no limit to the number of categories that need to be created.
This query runs on a schedule syncing once every night, but can also be triggered on demand using the SeeClickFix 311 CRM internal system.
Syncing Questions & Answers
Request questions from SeeClickFix 311 CRM will be synced as subtypes within Community Development.
Address Lookup
After a SeeClickFix 311 CRM request is completed, the integration will use the address the resident entered to perform a parcel lookup. When a parcel match is found the request from SeeClickFix 311 CRM is connected to a parcel record in Community Development for easy lookup. If a parcel is unavailable a complaint will not be created in Community Development.
Submitting Requests
Requests are entered on SeeClickFix 311 CRM, integrated requests are automatically changed to acknowledge status with a comment to update the resident that the request has been received. These status comments can be customized.
Submitting Comments
Comments are sent to SeeClickFix 311 CRM automatically when status changes are made in Community Development complaints.
Customized messaging and status triggers are available.
Customized Compliant status in Community Development is also available.
Comments made on SeeClickFix 311 CRM without images will not push to Community Development, as Community Development does not have an area for those comments to go to.
It is not possible to send on-demand messages from the Community Development system into SeeClickFix 311 CRM. Instead, comments are automatically created in SeeClickFix 311 CRM based on predefined triggers set within the system.
Checking for Updates
SeeClickFix 311 CRM automatically checks the complaint in Community Development for any changes to the default polling schedule. This can also be triggered on demand at any time within SeeClickFix 311 CRM by clicking "Check Integration" on the request page.
When Community Development complaints are closed, SeeClickFix 311 CRM is automatically updated to close the request.
Importing Images
Images added to the SeeClickFix 311 CRM request will be added to the Documents tab in Community Development.