Important Note
The license for the third-party software's API utilized for this integration may require additional cost from that vendor. Please confirm your organization's API access and license with your third-party vendor
Fetch Requests
Get Collection-Ready Assets
SeeClickFix 311 CRM will periodically poll Bigbelly for a list of collection-ready assets, creating a unique SeeClickFix 311 CRM request for each asset.
As determined by the customer during implementation, the category of each SeeClickFix 311 CRM request will vary, based on a combination of the following attributes of the asset:
Reason:
AGE (Days since collected)
ALERT (Problem)
FULLNESS
Stream:
BOTTLES_CANS
COMPOSTABLES
PAPER
SINGLE_STREAM
TRASH
Check Request Status
Get Asset (By Serial #)
For each Bigbelly-associated request on SeeClickFix 311 CRM, we will periodically poll Bigbelly for the latest state of the asset, to trigger the following actions:
SeeClickFix 311 CRM will close the request if the Bigbelly asset is no longer in a collection-ready state (reason = NOT_READY).
SeeClickFix can optionally comment on the request with a customer-defined message, under the following Bigbelly asset conditions:
Asset attribute changes (FULLNESS increases).
Asset attribute matches a pre-configured value (FULLNESS = 90%).
This feature is also available on-demand in our internal system using the "Check Integration" button.