Important Note
The license for the third-party software's API utilized for this integration may require additional cost from that vendor. Please confirm your organization's API access and license with your third-party vendor.
Get Request Categories
SeeClickFix 311 CRM will periodically poll Maximo for a list of request categories (Maximo "Classifications") that should be offered on our public report forms.
There is no limit to the number of request categories that can be synced with Maximo.
Request categories are grouped into one or more city-defined service areas.
This syncing feature is also available on demand in our Citizen Request Manager (CRM).
Get Request Category Q&A
For each Maximo request category, SeeClickFix 311 CRM will subsequently poll Maximo for a list of that the user should be prompted with. This syncing feature is also available on demand in our CRM.
ArcGIS Address Search
Prior to sending a request to Maximo, SeeClickFix 311 CRM will optionally look up an alternative address from a city-provided ArcGIS geocode server. The map coordinates, user-submitted address, and ArcGIS-validated address are available for submission to Maximo.
Create Request
SeeClickFix 311 CRM will submit issues to Maximo as they are created, for request categories configured to use the integration.
Get Request (Check Request Status)
SeeClickFix 311 CRM will periodically poll Maximo for changes to the request, in order to take the following actions:
SeeClickFix 311 CRM will close the issue if the Maximo request has been closed.
SeeClickFix 311 CRM can comment on the issue with a city-defined message if a Maximo request field matches a pre-configured value (Status = In Progress).
This feature is also available on demand in our CRM.
Create Comment on Request
Public comments added in SeeClickFix 311 CRM will be sent to the Maximo request as they are created.
Get Comments on Request
SeeClickFix 311 CRM will periodically poll Maximo for comments added to a request and will import those specifically marked as public. This is typically accomplished via a dedicated "public" checkbox (boolean field). If no public flag is available, we will fall back on a string prefix "To SCF:" in the actual comment itself.
SeeClickFix 311 CRM will fetch comments at the same time as the status checks mentioned previously.