Create workflow-multiplying automations by integrating your {{variable.SeeClickFix 311 CRM}} solution with the software you rely on across departments and teams. Our software integrates with leading technologies in asset and work management, code enforcement, geographic information system ({{glossary.GIS}}), 311 and customer service (CRM), waste management, and more. Connect your systems with {{variable.SeeClickFix 311 CRM}} to ensure that siloed systems, manual processes, and data black holes never slow your ability to maintain the safe, clean, and efficient community your residents expect.

Open311

{{variable.SeeClickFix 311 CRM}} provides an Open311 Application Programming Interface ({{glossary.API}}) endpoint for all organizations that are using {{variable.SeeClickFix 311 CRM}} requests that are set to public. This enables data transparency for organizations with public requests. For more information, check out the Open311 technical documentation. There is no additional cost for this integration.

Organization API License

{{variable.SeeClickFix 311 CRM}} provides a private organizational scope {{glossary.API}} for integration. The organizational-specific {{glossary.API}} provides access to private issues and other non-public content. Access to this {{glossary.API}} must be authenticated and is only available to properly authorized members of the respective organizations. This {{glossary.API}} can be utilized for the City to build out further integrations or analyze the data with other tools. This has been successfully done in places like Orlando, Florida, and Issaquah, Washington. For more details on the {{glossary.API}}, see the API Help Center article.

Accela Automation

{{variable.SeeClickFix 311 CRM}} provides a productized, hosted integration with Accela Automation. This integration requires the City to have Accela version 7.3.2+ with Accela Mobile Office (AMO) license.

When a resident user creates a new request in {{variable.SeeClickFix 311 CRM}}, the integration will automatically submit them to Accela individually (on the fly) as new Records. The integration can optionally populate the Accela address, parcel, parcel owner, or Custom Forms for each record. If the {{variable.SeeClickFix 311 CRM}} request includes an image, the integration submits it to Accela as a Document on the Record. The integration also sends comments to and from the two systems. The {{variable.SeeClickFix 311 CRM}} integration will periodically query Accela for changes to the Record to keep the resident updated. When the Record is closed in Accela, the request will be closed in SeeClickFix triggering an update email to the resident requester. For more information, check out the SeeClickFix Connect for Accela technical article.

ArcGIS Online

The {{variable.SeeClickFix 311 CRM}} Connector for ArcGIS offers a one-way integration of your {{variable.SeeClickFix 311 CRM}} data into ArcGIS Online. This integration provides a Feature Service within ArcGIS to display your request data in internal reports, public maps, and Esri Open Data Portals. For more information, check out the Connector for ArcGIS technical article.

ArcGIS Workforce

{{variable.SeeClickFix 311 CRM}} Connector for ArcGIS Workforce {{variable.SeeClickFix 311 CRM}}-hosted integration with ArcGIS Workforce, for work assignments.

Bigbelly

{{variable.SeeClickFix 311 CRM}} provides a productized, hosted integration with Bigbelly, using the Bigbelly CLEAN API.

With the integration to Bigbelly's {{glossary.API}}, organizations using {{variable.SeeClickFix 311 CRM}} can receive and process notifications about the status of Bigbelly stations in the same system that they already manage public service requests. In addition, the rich public service request data collected by {{variable.SeeClickFix 311 CRM}} includes waste collection and Bigbelly usage information. For more information, check out the SeeClickFix Connect for Bigbelly technical article.

Brightly Asset Essentials

{{variable.SeeClickFix 311 CRM}} provides a productized, hosted integration with Brightly (formerly Dude Solutions) Asset Essentials. The integration uses the REST/JSON {{glossary.API}} and integrates SeeClickFix requests into Asset Essentials (AE) work orders. This integration requires the organization to have a license to the AE Connector Tool.

Brightly SmartGov

{{variable.SeeClickFix 311 CRM}} provides a productized, hosted integration with the Brightly SmartGov code enforcement system. This provides a front-end public-facing portal for the city to track all requests while automatically integrating the requests with the city's backend code enforcement system. Resident code complaints are submitted into {{variable.SeeClickFix 311 CRM}} as requests and then instantly routed into Brightly SmartGov through a two-way integration that keeps the city and the resident requester up to date. The integration requires a SmartGov {{glossary.API}} License from Brightly.

CentralSquare Community Development (formerly TRAKiT)

{{variable.SeeClickFix 311 CRM}} provides a productized, hosted integration with the CentralSquare Community Development (formerly known as TRAKiT) CRM module. The integration requires the city to provide access to {{variable.SeeClickFix 311 CRM}} to the iTRAKiT {{glossary.API}}.

{{variable.SeeClickFix 311 CRM}} will periodically query CentralSquare Community Development for the latest CRM Issue Types and make them available as {{variable.SeeClickFix 311 CRM}} request categories. For each CentralSquare Community Development request category, {{variable.SeeClickFix 311 CRM}} will periodically query CentralSquare for the latest CRM Issue Sub-Types and make them available as answers to a sub-type question on the {{variable.SeeClickFix 311 CRM}} request submission forms. These syncing features are also available on-demand in our CRM.

{{variable.SeeClickFix 311 CRM}} will submit requests to CentralSquare Community Development as they are created by residents, for request categories configured to use the integration. {{variable.SeeClickFix 311 CRM}} will periodically poll CentralSquare Community Development for changes to the request. This will then trigger comments added and the status updated appropriately on the {{variable.SeeClickFix 311 CRM}} request, which will keep the requester updated as well.

For more information, check out the SeeClickFix Connect for CentralSquare Community Development technical article.

CentralSquare Enterprise Asset Management (formerly Lucity)

{{variable.SeeClickFix 311 CRM}} provides a productized, hosted integration with CentralSquare Enterprise Asset Management (formerly known as Lucity) for work requests. The integration with SeeClickFix requires access to the CentralSquare Enterprise Asset Management (EAM) Citizen Portal REST {{glossary.API}} (this is an extra cost for the customer with Central Square).

With the integration, resident requests are instantly routed and passed from {{variable.SeeClickFix 311 CRM}} into CentralSquare EAM through a two-way integration that keeps the city and the requester up to date. {{variable.SeeClickFix 311 CRM}} can dynamically sync the correct work request categories into {{variable.SeeClickFix 311 CRM}} for public reporting. This daily or on-demand sync keeps the categories in each system aligned. When a resident then submits a request into {{variable.SeeClickFix 311 CRM}}, it is automatically sent to CentralSquare EAM for the organization's personnel to manage with their normal workflow. The integration enables {{variable.SeeClickFix 311 CRM}} to periodically poll CentralSquare EAM for changes to the request and update it accordingly for changes to statuses or new comments added.

{{variable.SeeClickFix 311 CRM}} can also integrate directly into Work Orders within CentralSquare EAM, however, this is a rare use case.

For more information, check out the SeeClickFix Connect for CentralSquare EAM technical article.

Cityworks Asset Management Software (AMS)

{{variable.SeeClickFix 311 CRM}} provides a productized, hosted integration with Cityworks AMS (online or on-premise), for service requests and work orders. Cityworks AMS is an asset management system. The integration with {{variable.SeeClickFix 311 CRM}} requires Cityworks version 15+, and a license for Citizen Engagement {{glossary.API}}. Resident requests are instantly routed and passed into Cityworks AMS through a two-way integration that keeps the city and the requester up to date.

{{variable.SeeClickFix 311 CRM}} provides two integration options: one with Cityworks Service Requests and another with Cityworks Work Orders.

For more information, check out the SeeClickFix Connect for Cityworks technical article.

CivicPlus Asset Management

CivicPlus provides a two-way integration between the SeeClickFix 311 CRM and CivicPlus Asset Management solutions. Residents can submit all requests through {{variable.SeeClickFix 311 CRM}}, which then has the request details automatically integrated into CivicPlus {{variable.Asset Management}}. This enables both systems to communicate with each other, keeping residents informed about the latest updates.

CivicPlus Community Development (CivicGov)

{{variable.SeeClickFix 311 CRM}} provides a productized, hosted integration with the CivicPlus Code Enforcement, Permitting, and Licensing Software (CivicGov). Manage the complaint lifecycle within CivicGov, from triage to violation, inspection, citation, and resolution. Residents will get notified on {{variable.SeeClickFix 311 CRM}} automatically, for a seamless end-to-end experience. The integration will enable {{variable.SeeClickFix 311 CRM}} to periodically query CivicGov Complaint Types and make them available as {{variable.SeeClickFix 311 CRM}} request categories. {{variable.SeeClickFix 311 CRM}} will submit requests to CivicGov as they are created by residents, for request categories configured to use the integration. This creates {{variable.SeeClickFix 311 CRM}} as your resident portal for all requests and enables automatic integration into your CivicGov system. {{variable.SeeClickFix 311 CRM}} periodically polls CivicGov for changes to the request. This will then trigger status updates appropriately on the {{variable.SeeClickFix 311 CRM}} request, which will keep the resident requester updated as well.

For more information, view our SeeClickFix 311 CRM and CivicPlus Community Development Integration article.

Infor Public Sector (IPS)

{{variable.SeeClickFix 311 CRM}} provides a productized, hosted integration with Infor Public Sector (formerly Hansen), for the CRM module requires the organization to have IPS version 11.2+ and a license for IPS REST Services.

Lagan (Verint CRM)

{{variable.SeeClickFix 311 CRM}} provides a productized, hosted integration with KANA Open311 {{glossary.API}} (cloud), which proxies into Lagan CRM (on-premise).

Maximo

{{variable.SeeClickFix 311 CRM}} provides a productized, hosted integration with Maximo (IBM) REST {{glossary.API}} (JSON). This integration requires Maximo version 7.1+. For more information, check out the SeeClickFix Connect for Maximo technical article.

Microsoft Dynamics

{{variable.SeeClickFix 311 CRM}} provides a productized, hosted integration with Microsoft Dynamics 365 (online or on-premise) Customer Service module, for case management.

Motorola PremierOne CSR

{{variable.SeeClickFix 311 CRM}} provides a productized, hosted integration with Motorola PremierOne CSR Open311 {{glossary.API}}.

OpenGov Enterprise Asset Management (formerly Cartegraph OMS)

{{variable.SeeClickFix 311 CRM}} provides a productized, hosted integration with OpenGov Enterprise Asset Management, an asset management system. Resident requests are instantly routed and passed into OpenGov Enterprise Asset Management through a two-way integration that keeps the city and the resident requester up to date. This provides a front-end public-facing portal for the customer to track all requests while automatically integrating the requests with the customer's backend asset management system. For more information, check out the SeeClickFix Connect for OpenGov Enterprise Asset Management technical article.

Oracle Service Cloud

{{variable.SeeClickFix 311 CRM}} provides a productized, hosted integration with Oracle Service Cloud 18A (formerly RightNow), through REST API.

Tyler Technologies Enterprise Permitting & Licensing Software (EnerGov)

{{variable.SeeClickFix 311 CRM}} provides a productized, hosted integration with Tyler Technologies Enterprise Permitting & Licensing Software (formerly known as EnerGov) for code cases. This integration requires Energov version 2019.3 or later. For more information, check out the SeeClickFix Connect for EnerGov technical article.

Tyler Technologies Enterprise Asset Management (EAM)

{{variable.SeeClickFix 311 CRM}} provides a productized, hosted integration with Tyler EAM (formerly Munis Work module). The integration requires the organization to have a license to the Asset Maintenance {{glossary.API}} Toolkit.

VUEWorks

{{variable.SeeClickFix 311 CRM}} provides a productized, hosted integration with VUEWorks (DTS GIS), through Service Call Web Service (REST methods).