Sign In to SeeClickFix 311 CRM

The SeeClickFix 311 CRM application is now connected to CivicPlus' Single Sign-On service. This means that users can manage one account in a centralized system to quickly access multiple resources and software, including SeeClickFix 311 CRM and other online technologies powered by CivicPlus.

Important Notes

• These instructions apply to SeeClickFix 311 CRM staff users signing in with CivicPlus Single Sign-On.

• New staff users must be added as organization members and complete the account/invitation flow.

• If you are not on a Custom Identity Provider, you can also use an external sign-in service to sign in.

Sign In to Your Site

1. Navigate to your SeeClickFix site and click Sign In

2. Enter your Email Address in the Email field

3. Click Continue:

   Note:

   If your organization uses a Custom Identity Provider for sign-ins, you will be redirected to your organization's sign-in screen after clicking Continue. Once you have signed in, you will be redirected to your SeeClickFix 311 CRM site as depicted in Step 6.

4. Enter the correct Password:

5. Click Sign In:

6. Upon successful login, the user will be redirected back to the SeeClickFix 311 CRM Requests page:

Switch Between CivicPlus Applications

Important Note:

The App Switcher is not currently available in mobile view or on the Conversations and Constituents pages.

After signing in with CivicPlus Single Sign-On, staff users can select the App Switcher in the top-right navigation to open other CivicPlus products they have access to.

For more information on the App Switcher, please view the Applications Overview article on the CivicPlus Platform Help Center.

Troubleshoot Login Issues

1. Use the Forgot your password? link from the CivicPlus Single Sign-On screen to set or reset your password.

2. If a password reset or validation email is not received, check spam/junk folders and allow emails from civicplus.com and amazonses.com.

3. If you can sign in but cannot access the expected SeeClickFix 311 CRM organization, confirm that your organization Owner has added you as a member and that you have accepted the organization's invitation.

4. If your organization uses a custom Identity Provider, sign in with your organization-managed credentials.

5. Contact CivicPlus Support if you still cannot access SeeClickFix 311 CRM.