Ready to get your residents engaged with the SeeClickFix 311 CRM software? Employ your organization's existing social media followings to get the word out about SeeClickFix 311 CRM using this example campaign. Feel free to edit, adjust, and share widely!
Social Media Campaign Schedule
Week One
Did you know you can use the @SeeClickFix app to report issues (like potholes and graffiti) to [city name]? Report an issue here: [insert portal link]
Week Two
Need to report an issue in [city name]? Download the SeeClickFix 311 CRM app on your iPhone ([insert iTunes link]), Android ([insert Google Play link]), or report on the city's website: [insert website link]
Week Three
SeeClickFix 311 CRM allows you to receive important City news directly to your phone! Download the SeeClickFix 311 CRM app on your iPhone ([insert iTunes link]) or Android ([insert Google Play link]) today.
Week Four
Help keep the City safe and beautiful! Report an issue today on iPhone ([insert iTunes link]) or Android ([insert Google Play link]).
Week Five
Graffiti? Pothole? Streetlight out? There's an app for that! iPhone ([insert iTunes link]) or Android ([insert Google Play link]).
Week Six
Check out this 1 min video to see how easy it is to report an issue like a #pothole to the City with @SeeClickFix: [insert video link]
Week Seven
[City Name] uses the @SeeClickFix online reporting tool to get things fixed! Report an issue on our website: [insert portal link]
Week Eight
We love hearing from YOU! On average, we respond to issues in days! iPhone ([insert iTunes link]) Android ([insert Google Play link])
Week Nine
Become a Civic Superhero by reporting issues on @SeeClickFix! iPhone ([insert iTunes link]) or Android ([insert Google Play link])
Additional Ideas
Create seasonal-specific campaigns (such as snow removal requests in the winter or safe streets programs for back-to-school in the fall)
If you know the specific Twitter or Facebook handle of a resident who reported an issue, call them out and thank them for improving their community.
Highlight the hard work you've been doing. Show a map of closed issues.
Focus on one service request that is needed for the town to improve. For example, after the winter season, do a "Pothole" campaign.