After creating a Request, it can be viewed within the Requests tab to inspect the status of the integrated Request.
SeeClickFix 311 CRM ID
This is the ID that residents will see on the public side of SeeClickFix 311 CRM. This is the reference point for their Request.
Within CentralSquare Enterprise Asset Management (formerly known as Lucity), this is listed as the External Request ID.
SeeClickFix 311 CRM Status
This is the status that indicates to the resident what state the Request is in.
SeeClickFix 311 CRM has four public-facing statuses: Open, Acknowledged, Closed, and Archived. Once a Request is successfully integrated with Lucity, the Request is automatically Acknowledged and a customizable system message is attached as a comment.
CentralSquare Enterprise Asset Management ID
This is the ID of the Work Request that is generated within CentralSquare.
Residents will not see this ID publicly.
Integrated Status
This is the status of communication between CentralSquare and SeeClickFix 311 CRM.
Pending, Succeeded, and Failed are the possible statuses of this communication.