Incident Tags

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On occasion, quirks or bugs on social networks generate data that may cause duplicate or otherwise superfluous records in the archive. We recognize that these records can artificially inflate record volume reports, and already consider this when evaluating plan size.

To promote transparency and give our users more control over this content, we will now assign a system tag to records that we determine to be generated by a network bug and not by a deliberate user action. This will enable users to filter these records out of search results and exports.

The format for a new system tag is as follows:

I_[network ID]_[incident ID]

Current Incident Tags

If you see these records in your archive, you can exclude them from searches by adding a term to your search

  1. Navigate to the Search tab:Search tab in the top navigation menu.

  2. Click the Advanced Search tab:Advanced Search tab.

  3. Set the first drop-down option to Tag:Tag dropdown.

  4. Set the second drop-down option to is not:The 'is not' option in the second dropdown menu.

  5. In the last drop-down, select the tags to exclude:The third dropdown menu, with error codes highlighted.

  6. Click Search:Search button on the Advanced Search page.