Managing System Admins

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System Administrators manage the archive. This article describes the different Admin permission levels and shows you how to add and remove system admin users.

System Administrator Permission Levels

Every archive must have one Primary Admin, an individual who serves as the main contact for the archive and holds Full Access permissions. Archives can also have additional admins. There are two levels of permissions for additional admins: Full Access and Read Only.

Primary Admin

  • Has all Full Access Admin permissions

  • The primary contact for your archive; typically, the person using the archive the most

  • This must be an individual, both in name and email

Full Access Admin

  • Browse, search, and export across all connected social media accounts

  • Add and remove other Admins and Account Owners

  • Tag records and add annotations

  • Transfer and deactivate accounts

Read Only Admin

  • Reduced management capabilities

  • Browse, search, and export across all connected social media accounts

  • Cannot manage users, tag records, or manage accounts

Learn more about archive roles.


Add a System Administrator to the Archive

Who can use this?

Full Access System Administrators

  1. Log in to your archive

  2. Navigate to the Configure tab:

    CivicPlus dashboard showing Social Media Archiving options with a highlighted Configuration button.

  3. Click the System Admins (Administrators) tab:

    The System Admins tab in the navigation menu.

  4. Click the Add System Admin button:
    System Admins section with the Add System Admin button highlighted.

  5. Fill in the information fields in the Add System Admin window that appears:
    Add system admin pop-up window and information fields.

    • First Name: The user's first name

    • Last Name: The user's last name

    • Email Address: The user's email address

    • Access Level: The user’s access level in the system

      • Full access: Allow the user to access, administer, and make changes to all aspects of your archive

      • Read-only access to archived data: Allow the user to view a listing of account owners and social media accounts connected to the archive, along with all archived data

  6. Click the Add admin button:

    The Add admin button on the Add system admin window.


Remove a System Administrator from the Archive

Who can use this?

Full Access System Administrators

  1. Log in to your archive

  2. Navigate to the Configure tab:

    CivicPlus dashboard showing Social Media Archiving options with a highlighted Configuration button.

  3. Click the System Admins (Administrators) tab:

    System Admins section for managing social media accounts and user registrations.

  4. Locate the System Admin you wish to remove in the list, then click the trash can icon next to their name:

    An example system admin entry with its trash can icon highlighted.

  5. Click the Remove button on the Remove System Admin pop-up that appears to confirm the removal:

    The confirmation dialog to remove a system admin with the Remove button highlighted.