This report lists the top 10 users who most frequently communicate with you across your social media accounts. Users can click on the total activity to view a breakdown of the types of content each user posted. This report can be scoped by date range and account.
Important Note
This report is available through our Risk Management and Analytics add-on suite.
How Can It Be Used?
This report is a great way for communications teams to identify their most vocal followers, including frequent trolls and champions. When identifying trolls, agencies will have a greater chance to manage these interactions accordingly. Alternatively, this report allows the agencies the ability to see the champions of their pages. Since champions post mostly positive content, they can often be difficult to identify.
How Do You Access and Use It?
Log into your archive.
Click on the Reports tab:
Select View under the Top Commenters Report:
Use the Date Range drop-down menu to choose your date range:
Select your Scope (either all accounts in your archive OR specific accounts) for your report:
Click Generate report:
Once generated, the table will list the 10 users who communicated with your accounts the most. Clicking on the Total Activity link next to each user allows you to view a more detailed breakdown of the types of content each user posted:
You can also click on the Show Details links below to reveal the content breakdown:
