Top Commenters Report

The Top Commenters report lists the top 10 users who most frequently communicate with you across your social media accounts. Users can click on the total activity to view a breakdown of the types of content each user posted. Use it to identify your most vocal followers, scoped by date range and account.

For example, you can use the report to identify frequent trolls so you can manage those interactions accordingly, or find the champions of your page, who post mostly positive content and can otherwise be difficult to spot.

Important Note

This report is available through our Risk Management and Analytics add-on suite.

Instructions

1. Log in to Social Media Archiving

2. Navigate to the Report tab:

   

3. Click the View button to the right of the Top Commenters section:

   

4. Use the Date Range field to select the desired date range:

   

5. Select the Scope of the report:

   

   • All social accounts: Include all social media accounts in the report

   • Specific accounts: Include selected social media accounts in the report

     Note:

     If you select “Specific Accounts” for the report scope, you will need to fill in some additional fields:

     

     • All accounts owned by dropdown: Select an account option:

       • All accounts owned by: Select this option to include accounts owned by specific users in the search results. You will click the Select account owner dropdown and select the user whose social media accounts you want to include.

       • Specific account (not pictured): Select this option to include specific social media accounts in the search results. You will click the Select account dropdown and select the social media accounts you want to include.

     • Add more accounts: Click this link to add additional account owners or specific accounts to the search.

6. Click the Generate report button:

   

7. A Top Commenters report listing the 10 users who communicated with your accounts the most will appear below the report criteria fields:

   

8. Click the Total Activity link to the right of each user to view a more detailed breakdown of the types of content each user posted, if desired:

   

9. Or click the Show Details links to the right of commenter names to reveal the content breakdown, if desired:

   

10. Click the Update Report button to regenerate the report if needed:

    

    Note:

    Update the Date Range and Scope fields for the report before clicking the Update Report button, if desired.

11. Click the Download Report button to save a PDF copy of the report to your device, if desired:

    

    Note:

    Your browser’s pop-up blocker must be disabled to download report.