Make and Manage Payments

Pay a Bill

1. Sign in to your resident portal

2. Click into the Select Payment Amount drop-down menu

3. Select a payment option

   • Current Amount Due: The current bill amount due for the account

   • Past Due Amount: The bill amount due that is past the previous due date

   • Other Amount: Enter a custom payment amount to make a partial payment

4. Select an existing payment method or create a new payment method

   1. Pay With Existing Payment Method

      1. Click into the Pay With Existing Payment Method dropdown

      2. Select the payment method

      3. Click the Pay Bill button

   2. Pay with a New Card or Bank Account

      1. Turn the Would you like to save your payment method for future use toggle on or off

         Note:

         This option is ON by default.

      2. Turn the Autopay toggle on or off

         Note:

         This option is ON by default.

      3. Enter your payment information

         • Credit Card: Enter a valid credit card number, expiration date, CCV, and postal code

         • Bank transfer: Enter a valid routing number and account number

      4. Click the Pay Bill button

5. View the Payment Details

   Note:

   Click the Print Receipt button to generate and print a receipt of payment.

Set a Default Payment Method

Important Note

You must have a saved Payment Method in order to set a default payment method.

1. Sign in to your resident portal

2. Click Manage Account
   

3. Scroll to Payment Methods, if necessary
   

4. Select the Default button for the payment method you’d like to make the default payment method
   

5. Click Save Account
   

Add a Payment Method

1. Sign in to your resident portal

2. Click Manage Account
   

3. Scroll to Payment Methods, if necessary
   

4. Click the Add Payment Method button
   

5. Enter your payment information
   

   • Credit Card: Enter a valid credit card number, expiration date, CCV, and postal code
     

   • Bank transfer: Enter a valid routing number, account number, account type, and name of the account holder
     

6. Click Store Details
   

7. Click Save Account Changes
   

Delete a Payment Method

Important Note:

You cannot delete the default payment method if enrolled in Autopay. You must select another default payment method, or turn off Autopay.

1. Sign in to your resident portal

2. Click Manage Account
   

3. Scroll to Payment Methods, if necessary
   

4. Click the trash can icon for the payment method
   

5. Click Continue
   

6. Click Save Account Changes
   

Turn Autopay On or Off

1. Sign in to your resident portal

2. Click Manage Account
   

3. Click the Autopay On toggle
   

   • On: A green dot on the right side of a green bar will appear if Autopay is on
     

   • Off: A white dot on the left side of a grey bar will appear if Autopay is off
     

4. Click Save Account Changes