We support two primary ways to process payments through CivicPlus platform:
Our integrated payments solution, CivicPlus Payments
External processing partners
This article provides a high-level overview of both approaches to help you understand how they fit into your payment setup.
CivicPlus Payments
We recommend using CivicPlus Payments as your primary payment solution. Our native solution is built directly into the CivicPlus experience, fully supported by our team, and already connected to many features within our system. It’s designed to provide a simple, secure, and streamlined way to collect payments from your customers.
What to Expect:
Payments are processed directly within our platform
One contract for everything, from software to payments
Reporting and reconciliation are available in your Payments Portal
Updates and support are handled centrally
Includes support for common payment types (such as cards or ACH)
Note:
CivicPlus Payments is currently available for CivicPlus Recreation Management. More solutions to follow.
External Processing Partners
For customers who are interested in or already working with external processors, we have three processing partners with integration in place to enable payments on CivicPlus products. We have a streamlined process in place with these partners, which means less back and forth for you. Like CivicPlus, our partners are motivated to provide you with high-quality service, direct support, and competitive pricing. For more information, please visit the following:
Note:
We also support a limited number of other external processors in addition to those listed above, however, additional fees may apply. Please contact our team for more information.
What to Expect:
Setup typically requires entering credentials from the external processor.
Some features may be limited or differ from CivicPlus Payments.
Reporting and support may involve working directly with your processor.
Hardware compatibility may vary depending on the provider.
Need Help Deciding?
For a breakdown of which setup might make the most sense for your organization, see How to Choose Between CivicPlus Payments and External Processors.