The Activity Log shows information for transactions in the Payments Portal such as the transaction ID, amount, and error code. See Navigating the Payments Portal to learn more about where to find this tab.
The Activity Log shows information for transactions in the Payments Portal such as the transaction ID, amount, and error code.
Find Transactions and Export the Activity Log
Log in to the Payments Portal
Navigate to the Activity Log tab
If you know which payment gateway configuration the transaction you are looking for belongs to, use the Gateway Configuration drop-down to select it, or choose All Gateway Configurations to search across all configurations that you have access to
Click on Filters
Use the filters to narrow down the rows shown in the activity log
Transaction ID: This is the Payments Portal transaction ID and must be an exact match
Latest Activity: The date and time of the latest activity on the transaction
Transaction Type: This is the type of activity/transaction (such as Sale, refund, void, and save payment method)
Transaction State: Lists the current state of the transaction (such as Abandoned, Completed, Declined, Errored, and Voided)
Pay Error Code: Displays the Pay Error Code for the transaction
Merchant Code: This is the payment gateway identifier, butit varies by which payment gateway you are using
Amount: The amount of the transaction, if applicable
Last Four: The last four numbers of the permanent account number (PAN), the last four is not always available depending on the payment gateway and the type of activity
Gateway Configuration: The name of the Gateway Configuration that is tied to the transaction
Once you have made your filter selections, the rows of the Activity Log will immediately update
For Exporting, click the Download CSV button to export the list
A CSV should download in your browser
Note: All rows in your result list should export. No sensitive information is included in the export, including raw data, last four, or names.
Copy a Link to a Transaction
It may be helpful to share a transaction with another person for troubleshooting purposes. This article will show you how to copy a direct link to a transaction and/or activity.
Important Note
The user must already have access to see the transaction. Sharing a link with unauthorized users will give them an error.
Select the transaction you wish to copy
Click the Copy button next to Link to Transaction
Activity Log Transaction Details
Details
When you first open an activity, you will be greeted with transaction details. These details are the same as the columns that you see in the Activity Log.
At the top of the modal, there is a Link to Transaction field. This can be copied and shared. If the user you are sharing the transaction with does not have access to that transaction (not a Payments user and/or not associated with the gateway), then they will receive a 404. You can copy links to transactions to share with our Support team.
History
The history tab contains a list of chronological events surrounding that activity. The purpose of this is for troubleshooting purposes, so that you can see how far along the transaction was in the process before it had a problem.
Note: Remember that all dates/times that you see are presented in your browser’s local time.
Created: A request was made to CivicPlus Payments to prepare for an activity
Started: Pay was instructed to act on the request
Sent to Payment Gateway: The Payments Portal has communicated to the payment and/or redirected the user to the payment gateway in order for the user to enter their payment information
Returned from Payment Gateway: The Payments Portal received a result from the payment gateway (such as the payment was accepted or denied) and/or the user was redirected back
Activity Logged: The Payments Portal has updated the results of the activity in the activity log
Completed: The Payments Portal has completed processing
Product Acknowledgment: The CivicPlus product has received the result and/or the user has been redirected back to the product
Receipt Acknowledgment: The CivicPlus product
Not all activities will have all the events above. Additionally, not all CivicPlus products will acknowledge the user or receipt.
Raw Data
This is the response that we received back from the payment gateway in its rawest form. This is highly beneficial in instances where you need to understand why a transaction failed or a payment was declined.
