Manually Approve Portal Users

This article explains how administrators can manually approve users in the Citizen Portal. Approving users allows them to access the portal and submit applications.

Instructions

1. Sign in to your site

2. Navigate to Admin Tools, then select Portal Admin:

   

3. View the pending users:

   

4. Click on the green check mark under actions to activate their account:

   

   Note:

   After clicking the green checkmark, the account is active. The user can submit applications and complete other actions in the public portal. The user’s name and related information are then removed from the list.