The public record search feature lets your residents find information on their own. They do not need a login to use it. Residents can look up Community Development records linked to a specific parcel. They can also filter by building, suite, or lot. You can choose which types of records to include. These may be permits, complaints, violations, licenses, or projects.
How to Turn on the Public Record Search
You will need to turn on the Public Record Search feature in your organization settings.
Sign in to your site
Go to Admin Tools, and then click on Organization Settings
Navigate to Other Settings
At the bottom of Other Settings, check the box Enable Public Record Search
After turning on the feature, more checkboxes will appear on the screen. These are based on the record types included in your subscription. For example, if you do not have the Licenses module, you will not see a checkbox for licenses. When you select a record type checkbox, it controls which tables appear on the parcel detail page.
Click the Save Settings Button at the bottom of the page
Using the Public Record Search
Once you have the public record search on, a new navigation item will appear in your portal's header. 
Once a user clicks on the Public Records Search, a search bar will appear that will allow a user to search by location or parcel number. A user does not have to have an exact match to get results. All parcels or locations that contain the search term will show in the results. 
The user can access the parcel record by clicking View Details 
At the top of the search results page, you will see general information. Below that are filters that appear based on the data available. Filters for buildings, suites, and lots will only show if those items exist. For example, if a parcel has no lots, the lot filter will not appear. When a filter is clicked, all tables on the page will update to show only the records that match that filter.
Viewing Permits
If permit records are on, a permit table will appear. All permits that match the parcel and any filters will show. The user may optionally get more information about a permit by clicking View Details. This will show additional information. Any personal information will be hidden.
Viewing Complaints
If complaint records are on, a complaint table will appear. All complaints that match the parcel and any filters will show. The complaint table will not show contractor, vehicle, or person complaints. This is for parcel complaints only. 
Note
You can hide certain complaints from public view. To do this, select check this box if the complaint is visible ONLY by admin in the complaint record.
While viewing the complaint table, the user can choose to get more information. They can do this by clicking View Details. This will show extra details about the complaint. Any personal information will be hidden.
Viewing Violations
If violation records are on, a violation table will appear. All violations that match the parcel and any filters will show. The user may choose to get more information about a violation by clicking View Details. This will show additional information. Any personal information will be hidden.
Additionally, violations will show a list of all codes linked to the violation.
Viewing Licenses
If project records are on, a license table will appear. All projects that match the parcel and any filters will show. The user may choose to get more information about a project by clicking View Details. This will show additional information. Any personal information will be hidden.
Viewing Projects
If project records are on, a license table will appear. All projects that match the parcel and any filters will show. The user may choose to get more information about a project by clicking View Details. This will show additional information. Any personal information will be hidden.
The project detail page will also list any related projects and meetings.
