You can take ACH or eCheck payments with CSG Forte. This allows a user to enter bank account information instead of credit/debit card information to complete payment.
Disclaimer
This article is provided for educational and informational purposes only. For questions about CSG Forte, their portal, or if you have trouble following the steps in this guide, please contact CSG Forte’s support team.
Instructions
To check out with ACH, go to the payment form, click on the eCheck tab, and fill out the required fields
Click Next
Review and click Authorize
Confirming an ACH Payment
You can confirm if a payment was ACH by navigating to the CivicPlus Payments activity log and looking up the transaction. You can also confirm this in the CSG Forte Dex portal. The payment will show as a debit.
By drilling into the transaction, you should see the bank, account type, and routing number.
