CivicPlus Athena is an AI agent that assists users with tasks across the CivicPlus Platform and product suite. CivicPlus Athena is aware of the products available to your Organization and can leverage your existing user permissions to complete operations on your behalf. You can interact with CivicPlus Athena by typing a message into the conversation user interface.
Important Note:
CivicPlus Athena is currently in Beta. Contact your Customer Success Manager for more information.
AI Agreement
Users must agree to the CivicPlus AI Disclosure prior to interacting with CivicPlus Athena. If you have not already completed this agreement in another product, you will be prompted to do so. You can manage your agreement status in Account Center.
Capabilities
CivicPlus Athena has several features to assist users today and will continue to be enhanced to support additional operations based on interest and demand:
Product Knowledge: Integration with the CivicPlus Help Center enables CivicPlus Athena to provide guidance and links to articles in our knowledge base.
Example prompt: “Find me an article about managing users.”
Staff Center: Athena can manage Users, Groups, and Organization security settings.
Example prompt: “Enable two-factor authentication for my organization.”
Municipal Websites Central: Athena can create and manage News Flash and Alert Center items, including viewing and adding Categories.
Example prompt: “Create and publish an Alert on my website.”
SeeClickFix 311 CRM: Athena can see assigned issues, follow, and comment on issues.
Example prompt: “Show me 311 issues that are assigned to me.”
Safety Features
Disable CivicPlus Athena
In alignment with the CivicPlus Intelligence and AI adoption strategy, any Organization can completely disable CivicPlus Athena from Staff Center if they prefer not to use. If disabled, Staff Center users will enjoy all the benefits of Staff Center, and the conversational agent components will be hidden entirely.
Human in the Loop
CivicPlus Athena is designed with explicit Human in the Loop (HITL) controls to ensure that any actions taken by the agent that involve creating, updating, or deleting data requires explicit confirmation.
User Permissions Only
CivicPlus Athena can only act using the signed-in user’s permissions. If an action is attempted for which the user lacks permissions, CivicPlus Athena will alert the user.
Only Available Applications
CivicPlus Athena can only assist with Applications that are available to your organization, including those that are purchased or provided as part of the CivicPlus Platform. If a user attempts to interact with an unavailable product, they will receive a relevant reply.