Released Enhancements
CivicPlus Agent Support for SeeClickFix 311 CRM
Important Notes
This integration currently requires a CivicPlus Web Central or Web Evolve site.
Issues will be logged to the SCF Portal as “Guest” submissions, which do not support some categories.
CivicPlus Agent now supports SeeClickFix 311 CRM as a knowledge source, helping residents submit service requests through a guided conversational experience.
Residents can describe issues in plain language, and the agent will capture the necessary details, including location, category, descriptions, and supporting images, before submitting the request to SeeClickFix 311 CRM on the resident’s behalf.
Example prompts:
Help me report graffiti at the local school.
There’s a pothole on my street.
I ran over a loose manhole cover on my way to work this morning.
This creates a faster, simpler reporting experience for residents while helping staff receive more complete and actionable requests. This integration also represents CivicPlus Agent’s first truly agentic integration, allowing the assistant to take action on behalf of residents.
Basic Functionality
Residents can:
Work with the agent to refine a request.
Confirm details are as expected.
Track the status of a submission and its resolution.
View the submission in the SeeClickFix 311 CRM portal.
Advanced Functionality
To support mobile submission, the chat widget may be configured to display in an open state immediately on page load by adding a query string parameter to the base URL.
Example: https://yourcivicwebsite.gov/?agentWidgetOpen=1
CivicPlus Customer Support is available to assist with chat widget configuration.
For more information, view the CivicPlus Agent + SeeClickFix 311 CRM article.
CivicPlus Agent Support for Agenda and Meeting Management Select
Important Note
This integration currently requires a CivicPlus Web Central or Web Evolve site.
CivicPlus Agent now supports Agenda and Meeting Management Select as a knowledge source, making it easier for residents to access meeting schedules, understand agenda items, and stay informed about local government activity.
Residents can ask the agent to:
Find agenda items related to topics of interest
Summarize discussions from past meetings
Learn how to attend or participate in upcoming meetings
Language translation, voice support, and contextual understanding improve accessibility and make public meeting information easier to navigate for all residents.
For more information, view the CivicPlus Agent + Agenda and Meeting Management Select article.