Gateway Hardware Overview

• Gateway Configuration must be enabled for EMV transactions

• Device(s) must be associated with Gateway Configuration (merchant)

Not Applicable (Built directly into Payment's online hosted form; no tray app is required)

Supported devices: 

• CivicPlus Payments EMV Devices

• Internet is required

• LAN (local area network) Ethernet connection is only required if the device does not have the ability to connect using Wi-Fi/LTE (Long Term Evolution)

Not Applicable (CardPointe EMV logic is built directly into Payment's online hosted form, so there is no tray app.)

CivicPlus does not formally endorse or require the purchase or use of a specific device; however, many CivicPlus customers find success using the following:

• Clover Mini (can connect using ethernet or Wi-Fi/LTE)

• Clover Flex (connect using Wi-Fi/LTE)

• Clover Flex Pocket (connect using Wi-Fi/LTE)

• Ingenico Lane 3000*

*Ingenico Lane 3000 is no longer sold and the end of support is May 31, 2027.

A Gateway account must be enabled for EMV transactions.

• Must use the CSG Forte device drivers

• Windows 10

CivicPlus has tested the following device(s) in our labs. CivicPlus does not formally endorse or require a specific device:

• MagTek eDynamo

• Forte V400C

• The terminal must be capable of communicating over USB

• The terminal must be capable of communicating with Remote Control Manager

• Must use Remote Control Manager (RCM)

CivicPlus does not formally endorse or require the purchase or use of a specific device; however, many CivicPlus customers find success using the following:

• Ingenico iPP320

• Ingenico iSC Touch 250

• Ingenico iSC Touch 480

• Ingenico Lane 3000*

*Ingenico Lane 3000 is no longer sold and the end of support is May 31, 2027.

• The integration is certified for use with the Ingenico Lane 3000 and Ingenico Lane 5000.

• The terminal must be used in USB Mode

• The terminal must be capable of communicating with ConvergeConnect

• Must use ConvergeConnect Commerce Web Services (CWS)

• For the Lane 3000 and 5000, you must use 4.5 or higher

** Only the CWS versions tested by Payments should be used. The latest version is available for download.

CivicPlus has received certification from Elavon Converge for the following devices. CivicPlus does not formally endorse or require a specific device:

• Ingenico Lane 3000*

• Ingenico Lane 5000**

*Ingenico Lane 3000 is no longer sold and the end of support is May 31, 2027.

**Ingenico Lane 5000 is no longer sold and the end of support is June 3, 2026.

• The integration is certified for use with the PAX S300

• The terminal must be capable of connecting over TCP/IP (Transmission Control Protocol/Internet Protocol)

• Must use the Pay Tray Application provided by CivicPlus.

• Must use version 2019-11-21 or higher

CivicPlus has received certification from Heartland for the following devices. CivicPlus does not formally endorse or require a specific device:

• PAX S300

• The terminal must be capable of communicating over USB

• The terminal must be capable of communicating with PaymentMate Windows Edition

• Must use PaymentMate Windows Edition

CivicPlus does not formally endorse or require the purchase or use of a specific device; however, many CivicPlus customers find success using the following:

• Ingenico iSC Touch 250

• Ingenico Lane 5000*

*Ingenico Lane 5000 is no longer sold and the end of support is June 3, 2026.