Review the AI Content Advisor Stale Content Report

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The AI Content Advisor Stale Content Report highlights the pages on your municipal website that may need attention based on how long it’s been since they were last updated. You can filter the report by content state to focus your review on the pages that matter most.

Each page is labeled with a state based on how far along it is in its review cycle. If you’re not ready to update a page right away, you can choose to ignore it for now. Ignored content will be hidden from the main report for three, six, or 12 months, depending on the timeframe you select. This flexible review process helps you stay in control of your content without losing track of what needs attention later.

This article will show you how to review your State Content Report.

Instructions

  1. Navigate to the AI Content Advisor app and sign in if you haven’t already

  2. Click the Stale Content button (arrow clock icon):

    The Stale Content tab in the AI Content Advisor navigation menu.

  3. The Stale Content Report will appear:

    An example Stale Content Report.

    Note:

    If you have access to multiple websites with AI Content Advisor enabled, you can toggle between them by clicking the desired tab:

    A site tab on the Stale Content Report that can be clicked to view results for a specific website.

  4. Click the Content States dropdown to filter results by a specific content state, if desired:

    The Content State dropdown and options that can be selected to narrow down results on the Stale Content Report.

    • All Content States: View all content that has been analyzed

    • Outdated: View content that is significantly overdue (more than two full review cycles)

    • Stale: View content that is past its recommended review date

    • Aging: View content that is nearing the end of its review cycle

    • Fresh: View content that is up to date and within the review window

  5. Check the Show Ignored Content Checkbox to view all content that has been ignored, if desired:

    The Show Ignored Content checkbox to the right of the Content States dropdown.

    Note:

    When the Show Ignored Content box is checked, a list of all content that was ignored will appear. A new column will also show the Reactivation date when the ignore expires.

    A column on the Stale Content Report's Ignored list showing when an item will be reactivated.

  6. Review the items in the Stale Content list:

    Three example webpage results on the Stale Content Report.

    • Page Column: View the name and URL of each page that has been analyzed; you can also click anywhere on a page’s row within the Stale Content list to be taken to that webpage

    • Content State Column: Quickly see if a page has been identified as Outdated, Stale, Aging, or Fresh; the most outdated items appear first by default

    • Category and Last Updated Column: See the category a page has been sorted into, the assigned category’s review cycle, and the length of time since the page was last updated

  7. Click the kebab menu (three dots icon) to the right of a page’s details to take an action, if desired

    The kebab menu and actions available for a page in the Stale Content Report.

    • Copy Link: Copy the URL of the webpage to your device’s clipboard for saving or pasting

    • Ignore this item: Temporarily hide the page from the Stale Content Report by ignoring it for one, three, or 12 months

      Note:

      Clicking “Ignore this item” will open an Ignore State Content Item pop-up. You can click the “Do not show for” menu and select the one, three, or 12 month option as desired. Once you have clicked the Ignore Content Item button, the ignore period will begin. If an ignored item is still overdue for review when the time period has passed, it will reappear in the Stale Content Report.

      The Ignore Stale Content Item pop-up that appears when a user chooses to ignore an item in the Stale Content Report.

  8. Use the insight you’ve gained from the Stale Content Report to update your website’s content as desired