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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

Report an Issue

  • Updated:

This article will show you how to report a local issue using CivicPlus Mobile.

 

Important Note

  • If you have the SeeClickFix app installed the Report An Issue button will open the 311 request form in the native Android or iOS app

 

Instructions

  1. Tap the Report An Issue icon:
    Report an issue icon.
  2. Select the appropriate request category:
    Submit a request page.
  3. Type the location into the search bar and select Confirm Location:
    Confirm location button on map.
     
    Note: You can pinpoint the location by moving the pin on the map.
  4. Add a Photo or select No Photo:
    Add an image field.
     
    Note: You will need to allow Chrome to access your phone camera, microphone, and pictures on your device to add a photo.
  5. Enter a Description:
    Description field.
  6. Fill out additional fields as needed and select Confirm Details:
    Confirm details button.

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