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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

Information to Include in Your Ticket to Support

  • Updated:

You are able to submit a ticket to Support. Please provide the following information (as applicable) in order to expedite your requests or questions.

  • Which site are you working on? Where on the site are you working? Please provide the appropriate page or module URLs.

    • Examples: https://www.cp-example.civicplus.com/100/Page-Title, https://www.cp-example.civicplus.com/admin/AgendaCenter

  • With what device and browser are you accessing the site? 

    • Examples: Desktop using Internet Explorer in Windows 7, CivicPlus Mobile App on iPhone

    • Resource: What is My Browser?

  • What steps consistently reproduce the issue? Thorough details allow us to more quickly diagnose issues.
  • What users are experiencing the issue?

    • Example: All users, front-end users who aren't signed in, just yourself

    • Note: Depending on the issue, we may be able to contact the users who are experiencing the issue. Please include the email addresses of the user(s) that are experiencing the issue, as relevant.

 

Please attach any screenshots, videos, or other related information to your ticket.

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