CivicPlus requires chip readers (EMV) and magnetic stripe readers to be purchased directly from the payment gateway provider. CivicPlus team members will provide customers with configuration settings necessary for their payment terminal, as well as IP (internet protocol) and port information for their firewall, and can assist with troubleshooting API (application program interface) connectivity. However, CivicPlus Support does not troubleshoot terminal errors from your payment terminal. Those errors should be reported to your IT (information technology) department, payment gateway provider, or hardware manufacturer.
Important Note
All integrated payment gateways do not allow for the use of unencrypted plain swipers.
Disclaimer
CivicPlus does not formally endorse or require the purchase or use of a specific device; however, many CivicPlus customers find success using the devices mentioned in this article, dependent on the gateway.
Procurement
CivicPlus requires chip readers (EMVs) and magnetic stripe readers to be purchased directly from the payment gateway provider.
Table of Requirements
Authorize.net
Payment Terminal Requirements | Tray Application Requirements |
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CivicPlus has tested the following device(s) in our labs. CivicPlus does not formally endorse or require a specific device:
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CardPointe
Payment Terminal Requirements | Tray Application Requirements |
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Requires LAN (local area network) Ethernet connection | Not Applicable (CardPointe EMV logic is built directly into CivicPlus Pay's online hosted form, so there is no tray app.) |
CivicPlus does not formally endorse or require the purchase or use of a specific device; however, many CivicPlus customers find success using the following:
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Converge
Payment Terminal Requirements |
Tray Application Requirements |
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**As of February 1, 2021, the Ingenico iSC Touch 250 will not be available for purchase by Elavon, and existing devices already in use will be supported through February 2023.
**As of February 25, 2020, the Ingenico iPP 320 will not be available for purchase by Elavon, and existing devices already in use will be supported through February 2023. |
** Only the CWS versions tested by CivicPlus Pay should be used. The latest version is available for download. |
CivicPlus has received certification from Elavon Converge for the following devices. CivicPlus does not formally endorse or require a specific device:
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CSG Forte
Payment Terminal Requirements |
Tray Application Requirements |
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A Gateway account must be enabled for EMV transactions. |
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CivicPlus has tested the following device(s) in our labs. CivicPlus does not formally endorse or require a specific device:
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Global Payments Integrated
Payment Terminal Requirements |
Tray Application Requirements |
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CivicPlus does not formally endorse or require the purchase or use of a specific device; however, many CivicPlus customers find success using the following:
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Heartland
Payment Terminal Requirements |
Tray Application Requirements |
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CivicPlus has received certification from Heartland for the following devices. CivicPlus does not formally endorse or require a specific device:
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Tempus
Payment Terminal Requirements |
Tray Application Requirements |
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CivicPlus does not formally endorse or require the purchase or use of a specific device; however, many CivicPlus customers find success using the following:
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Gateways Without Payment Terminals
The following gateways do not have any hardware supported:
- Braintree
- PayPal Payflow
Comments
Let us know what was helpful or not helpful about the article.2 comments
What about the Ingenico Link 2500?
Hi Isobel Linton Ingenico Link 2500 is not currently a supported device.
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