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Gateway Hardware Overview

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CivicPlus requires chip readers (EMV) and magnetic stripe readers to be purchased directly from the payment gateway provider. CivicPlus team members will provide customers with configuration settings necessary for their payment terminal, as well as IP (internet protocol) and port information for their firewall, and can assist with troubleshooting API (application program interface) connectivity. However, CivicPlus Support does not troubleshoot terminal errors from your payment terminal. Those errors should be reported to your IT department, payment gateway provider, or hardware manufacturer.

 

Note: All integrated payment gateways do not allow for the use of unencrypted plain swipers.

 

Disclaimer   

CivicPlus does not formally endorse or require the purchase or use of a specific device; however, many CivicPlus customers find success using the devices mentioned in this article, dependent on the gateway.

 

Procurement

CivicPlus requires chip readers (EMVs) and magnetic stripe readers to be purchased directly from the payment gateway provider.  

 

Table of Requirements

Authorize.net

Payment Terminal Requirements

Tray Application Requirements
  • Integration developed for the BBPOS Chipper. The ID Tech Agusta will not work.
  • Must use the CivicPlus Pay Tray Application provided by CivicPlus.
  • Must use version 2.0.1.0 or higher

CivicPlus has tested the following device(s) in our labs. CivicPlus does not formally endorse or require a specific device:

 

Elavon Converge 

Payment Terminal Requirements

Tray Application Requirements
  • The integration is certified for use with the Ingenico iSC Touch 250, Ingenico iPP 320, Lane 3000, and Lane 5000. 
  • Terminal must be used in USB Mode
  • Terminal must be capable of communicating with ConvergeConnect

 

**As of 2/1/2021, the Ingenico iSC Touch 250 will not be available for purchase by Elavon and existing devices already in use will be supported through February 2023.

 

**As of 2/25/2020, the Ingenico iPP 320 will not be available for purchase by Elavon and existing devices already in use will be supported through February 2023.
  • Must use ConvergeConnect Commerce Web Services (CWS)
  • For the iPP320 and iSC Touch 250, you must use 4.2 or higher
  • For the Lane 3000 and 5000, you must use 4.5 or higher

 

** Only the CWS versions tested by CivicPlus Pay should be used. The latest version is available for download.

CivicPlus has received certification from Elavon Converge for the following devices. CivicPlus does not formally endorse or require a specific device:

  • Ingenico iPP320
  • Ingenico iSC Touch 250
  • Ingenico Lane 3000
  • Ingenico Lane 5000

 

CSG Forte

Payment Terminal Requirements

Tray Application Requirements
  • Gateway account must be enabled for EMV transactions
  • Must use the CSG Forte device drivers
  • Windows 10

CivicPlus has tested the following device(s) in our labs. CivicPlus does not formally endorse or require a specific device:

  • MagTek eDynamo

 

Global Payments Integrated

Payment Terminal Requirements

Tray Application Requirements
  • Terminal must be capable of communicating over USB
  • Terminal must be capable of communicating with Remote Control Manager
  • Must use Remote Control Manager (RCM)

CivicPlus does not formally endorse or require the purchase or use of a specific device; however, many CivicPlus customers find success using the following:

  • Ingenico iPP320
  • Ingenico iSC Touch 250
  • Ingenico iSC Touch 480

 

Heartland

Payment Terminal Requirements

Tray Application Requirements
  • The integration is certified for use with the PAX S300
  • Terminal must be capable of connecting over TCP/IP
  • Must use the CivicPlus Pay Tray Application provided by CivicPlus.
  • Must use version 2019-11-21 or higher

CivicPlus has received certification from Heartland for the following devices. CivicPlus does not formally endorse or require a specific device:

  • PAX S300

 

Tempus

Payment Terminal Requirements

Tray Application Requirements
  • Terminal must be capable of communicating over USB
  • Terminal must be capable of communicating with PaymentMate Windows Edition
  • Must use PaymentMate Windows Edition

CivicPlus does not formally endorse or require the purchase or use of a specific device; however, many CivicPlus customers find success using the following:

  • Ingenico iSC Touch 250
  • Ingenico Lane 5000

 

Gateways Without Payment Terminals 

The following gateways do not have any hardware supported: 

  • Braintree
  • PayPal Payflow

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