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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

Gateway Hardware Overview

  • Updated:

CivicPlus requires chip readers (EMV) and magnetic stripe readers to be purchased directly from the payment gateway provider. CivicPlus team members will provide customers with configuration settings necessary for their payment terminal, as well as IP (internet protocol) and port information for their firewall, and can assist with troubleshooting API (application program interface) connectivity. However, CivicPlus Support does not troubleshoot terminal errors from your payment terminal. Those errors should be reported to your IT (information technology) department, payment gateway provider, or hardware manufacturer.

 

Important Note

All integrated payment gateways do not allow for the use of unencrypted plain swipers.

 

Disclaimer

CivicPlus does not formally endorse or require the purchase or use of a specific device; however, many CivicPlus customers find success using the devices mentioned in this article, dependent on the gateway.

 

Procurement

CivicPlus requires chip readers (EMVs) and magnetic stripe readers to be purchased directly from the payment gateway provider.

 

Primary Gateway Requirements

CardPointe

Payment Terminal Requirements Tray Application Requirements
  • Internet is required
  • LAN (local area network) Ethernet connection is only required if the device does not have the ability to connect using Wi-Fi/LTE (Long Term Evolution)
 Not Applicable (CardPointe EMV logic is built directly into CivicPlus Pay's online hosted form, so there is no tray app.)
CivicPlus does not formally endorse or require the purchase or use of a specific device; however, many CivicPlus customers find success using the following:
  • Clover Mini (can connect using ethernet or Wi-Fi/LTE)
  • Clover Flex (connect using Wi-Fi/LTE)
  • Clover Flex Pocket (connect using Wi-Fi/LTE)
  • Ingenico Lane 3000*

 

*Ingenico Lane 3000 is no longer sold and the end of support is May 31, 2027.

 

CSG Forte

Payment Terminal Requirements Tray Application Requirements
A Gateway account must be enabled for EMV transactions.
  • Must use the CSG Forte device drivers
  • Windows 10
CivicPlus has tested the following device(s) in our labs. CivicPlus does not formally endorse or require a specific device:
  • MagTek eDynamo
  • Forte V400C

 

Global Payments Integrated

Payment Terminal Requirements Tray Application Requirements
  • The terminal must be capable of communicating over USB (universal serial bus)
  • The terminal must be capable of communicating with Remote Control Manager
CivicPlus does not formally endorse or require the purchase or use of a specific device; however, many CivicPlus customers find success using the following:
  • Ingenico iPP320
  • Ingenico iSC Touch 250
  • Ingenico iSC Touch 480
  • Ingenico Lane 3000*

 

*Ingenico Lane 3000 is no longer sold and the end of support is May 31, 2027.

 

Secondary Gateway Requirements

Authorize.net through BankCard USA

Payment Terminal Requirements Tray Application Requirements
  • Integration developed for the BBPOS Chipper. The ID Tech Agusta will not work.
  • Must use the CivicPlus Pay Tray Application provided by CivicPlus.
  • Must use version 2.0.1.0 or higher
CivicPlus has tested the following device(s) in our labs. CivicPlus does not formally endorse or require a specific device:

 

Converge

Payment Terminal Requirements Tray Application Requirements
  • The integration is certified for use with the Ingenico Lane 3000 and Ingenico Lane 5000.
  • The terminal must be used in USB (universal serial bus) Mode
  • The terminal must be capable of communicating with ConvergeConnect
  • Must use ConvergeConnect Commerce Web Services (CWS)
  • For the Lane 3000 and 5000, you must use 4.5 or higher

 

** Only the CWS versions tested by CivicPlus Pay should be used. The latest version is available for download.
CivicPlus has received certification from Elavon Converge for the following devices. CivicPlus does not formally endorse or require a specific device:
  • Ingenico Lane 3000*
  • Ingenico Lane 5000**

 

*Ingenico Lane 3000 is no longer sold and the end of support is May 31, 2027.

**Ingenico Lane 5000 is no longer sold and the end of support is June 3, 2026.

 

Heartland

Payment Terminal Requirements Tray Application Requirements
  • The integration is certified for use with the PAX S300
  • The terminal must be capable of connecting over TCP/IP (Transmission Control Protocol/Internet Protocol)
CivicPlus has received certification from Heartland for the following devices. CivicPlus does not formally endorse or require a specific device:
  • PAX S300

 

Tempus

Payment Terminal Requirements Tray Application Requirements
  • The terminal must be capable of communicating over USB (universal serial bus)
  • The terminal must be capable of communicating with PaymentMate Windows Edition
CivicPlus does not formally endorse or require the purchase or use of a specific device; however, many CivicPlus customers find success using the following:
  • Ingenico iSC Touch 250
  • Ingenico Lane 5000*

 

*Ingenico Lane 5000 is no longer sold and the end of support is June 3, 2026.

 

Gateways Without Payment Terminals

The following gateways do not have any hardware supported:

  • Braintree
  • NCR: JetPay
  • PayPal Payflow

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